Everest Group

NOVEMBER 30, 2023

In this blog, we bring you insights from Everest Group’s sustainability analysts on their hopes and expectations for this crucial global event. This US$50 billion+ market also has a profound impact on sustainability beyond operational efficiency.

Supply Chain Management 64

Supply Chain Management Finance Research Government 64

Everest Group

APRIL 9, 2024

However, this blog explores the the in-house GBS versus Business Process Outsourcing (BPO) debate. The G6 BPO debate moderated by Deborah Kops, Founder of Sourcing Change, at SSOW aimed to take global BPO leaders out of their comfort zones and into a “not-so-safe space.” Before delving further, let’s address a glaring contradiction.

Global Business Services 72

Global Business Services Outsourcing Service BPO 72

Offshore India Data Entry

NOVEMBER 16, 2021

In business, collecting data from various sources is thus essential to have clarity about what the company tries to achieve. But website data mining services can bring astonishing improvements in data collection from various digital sources and analysis with the help of using technological innovations like artificial intelligence.

Research 98

Research Service Outsourcing Data Entry 98

Premier BPO

JULY 12, 2024

1 Even though a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016, the health sector has traditionally been behind the curve when it comes to prioritizing CX or in case of healthcare the Patient Experience.

Healthcare 52

Healthcare Efficiency BPO Insurance 52

Everest Group

AUGUST 25, 2023

Integrating Generative Artificial Intelligence (GAI) into Source-to-Pay (S2P) processes can reshape procurement operations. Our survey of procurement professionals found the technology holds great potential to transform spend analytics and cost optimization while increasing efficiency and saving time.

Analytics 52

Analytics Sourcing Out-Tasking Efficiency 52

Everest Group

MAY 22, 2024

In this blog, I will explain why, in answer to the question, “Are investors right to be nervous?” This has mainly been driven by nervousness in the market about how generative AI will impact the need for contact centers, especially in the way they are operated today, which is very reliant on vast numbers of people.

Robotics Process Automation 69

Robotics Process Automation Right-Sizing Call Center Sourcing 69

Everest Group

MARCH 19, 2024

In this first blog of our two-part series, we delve into quantum computer types, opportunities for businesses and IT service providers, and their impact on modern cryptographic algorithms. With their exceptional computing prowess, quantum computers have the potential to revolutionize various sectors by expediting complex problem-solving.

Supply Chain Management 59

Supply Chain Management Research Collaborations Reduced Costs 59

Everest Group

AUGUST 13, 2024

They face unique challenges that differ from those of larger counterparts, necessitating sourcing needs such as client intimacy, agility, and cost-effective innovations to remain competitive. This approach delivers operational and cost efficiency, helping mid-market enterprises thrive in an increasingly digital landscape.

Marketing 96

Marketing Service Sourcing Research 96

IBM Business Partners

JUNE 14, 2023

But that’s all changing thanks to pre-trained, open source foundation models. Next, we’re training the models, bringing together best-in-class innovations from the open community and those developed by IBM Research. The Tuning Studio With the watsonx.ai learn new tasks). The foundation model capabilities within watsonx.ai

Sourcing 84

Sourcing Automation Out-Tasking Cybersecurity 84

Everest Group

JULY 17, 2024

A growing number of consumers, about 25%, are now willing to pay a premium for environmentally friendly products, such as electric vehicles and sustainably sourced clothing, expecting that the companies they patronize uphold similar ethical standards. Watch the webinar, What’s Next in Financial Services?

Insurance 69

Insurance Risk Management Risk Management Regulations 69

IBM Business Partners

JUNE 23, 2023

We must transform from manual processes (that require meticulous analysis, critical thinking and effective communication skills) to AI-powered processes that streamline and improve operational efficiency. Companies are challenged with gathering, analyzing and compiling financial information from different sources.

Finance 58

Finance Efficiency Co-Sourcing Accounting 58

Everest Group

APRIL 10, 2024

New sourcing deals requiring providers to support multiple areas have continued to increase, driven by healthcare providers’ long-standing challenges of lower revenue collection, higher denials, and suboptimal patient experience. These issues have reduced margins and escalated providers’ workloads. in 2022 and 2023 from 54.8%

Management 59

Management Healthcare Robotics Process Automation Analytics 59

Everest Group

NOVEMBER 16, 2022

This has created a big opportunity for GBS organizations to move from being measured for their labor arbitrage and cost efficiency to the value they can deliver to enterprises. For a deep dive into the opportunities summarized below, please read our newly released research.

Sourcing 52

Sourcing Banking Global Business Services Out-Tasking 52

Everest Group

DECEMBER 19, 2022

Learn how to achieve personalization at scale in the second blog in our series. . In our previous blog, The Rising Role of Customer Data Platforms in Data-driven Personalization, we explored the factors driving CDP’s fast growth of 25 percent in 2022. Seizing opportunities in this growing market can set brands apart.

Right-Sizing 52

Right-Sizing Sourcing Analytics Marketing 52

Everest Group

JUNE 16, 2023

The exhibit below looks at the actions each group should take to move forward with GAI and the implications: Stay tuned for the second part of this blog series, where we will examine the most promising use cases in each area of the life sciences value chain, including their potential risks.

Pharmaceuticals 52

Pharmaceuticals Co-Sourcing Regulations Sales 52

IBM Services

MAY 9, 2023

I’ll also outline our new platform and tooling that enables enterprises to build and deploy foundation model-based solutions using a wide catalog of open-source models, in addition to our own. IBM Research is also developing techniques to infuse trust throughout the foundation model lifecycle, to mitigate bias and improve model safety.

Out-Tasking 132

Out-Tasking Research Sourcing Automation 132

Everest Group

JUNE 22, 2023

This blog explores the profound implications of GAI in digital transformation consulting, highlighting opportunities and addressing ethical and regulatory considerations. Don’t miss our virtual event, The Possibilities for Generative AI in Sourcing , to learn about opportunities to integrate generative AI into sourcing processes.

Business Development 52

Business Development Sourcing Efficiency Regulations 52

31 West

NOVEMBER 25, 2023

This blog post delves into the significance of ITSM in enhancing IT support for students and faculty in educational institutions. Drawing on various methods and sources, we’ll explore how effective ITSM can revolutionize the educational experience. Service Operation: Efficiently and effectively delivering and supporting services.

Management 130

Management Service Administrative Research 130

Ivemsa

SEPTEMBER 28, 2022

Sourcing quality suppliers is essential to a production’s efficiency and overall success. Implementing strategic sourcing is a way to add long-term value and continually optimize manufacturing processes. Implementing strategic sourcing is a way to add long-term value and continually optimize manufacturing processes.

Strategic Sourcing 52

Strategic Sourcing Nearshoring Sourcing Manufacturing 52

Premier BPO

SEPTEMBER 10, 2024

As explored in our previous blog from the data-driven success series Unlocking Success: The Importance of Being a Data-Driven Organization , the journey toward harnessing the dataset’s full potential begins with understanding its critical role in driving business success. This affects their productivity substantially.

BPO 76

BPO Co-Sourcing Government Efficiency 76

Everest Group

JANUARY 24, 2023

Driven by new technological innovations, Artificial Intelligence (AI) translation holds the promise to reshape the customer experience by transforming conversation channels, increasing agent efficiency, and reducing the need for language specialist talent. Let’s explore its promise further. What is AI translation?

Engineering 52

Engineering BPO Efficiency Research 52

Everest Group

MAY 31, 2023

Generative AI (GAI) has disrupted numerous industries, and the healthcare industry is eager to join in and explore the applications of GAI in healthcare research. Nevertheless, technology giants and healthcare startups are racing to test the potential for large language models (LLMs) and GAI tools in healthcare research.

Healthcare 52

Healthcare Administrative Call Center Out-Tasking 52

Amzur

AUGUST 27, 2024

This blog explores how low-code and AI can be leveraged to optimize various stages of clinical trials, from protocol development to data analysis and patient engagement. By leveraging pre-built templates and drag-and-drop functionality, they quickly created and adapted protocols, allowing them to start trials faster and more efficiently.

Healthcare 67

Healthcare Automation Pharmaceuticals Reduced Costs 67

Everest Group

JANUARY 12, 2024

Our latest research provides valuable insights into the latest trends and the key players shaping the digital asset industry landscape. Similarly, UBS launched a three-year senior bond on Distributed Ledger Technology (DLT) through SIX Digital Exchange, showcasing the potential for efficient and secure bond issuance.

Banking 64

Banking Retail Insurance Collaborations 64

Groove Technology

JUNE 8, 2023

ASP.NET Core is an open-source framework developed by Microsoft that enables developers to build web applications and APIs using.NET Core. ASP.NET Core is a cross-platform, open-source framework for building modern web applications. Choosing the right development company can make all the difference What Is ASP.NET Core Development?

Sourcing 130

Sourcing Research Design Efficiency 130

Everest Group

JANUARY 16, 2024

Their priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency. These enterprises are focusing on enhancing customer experience through AI and data analytics, optimizing supply chains with technologies such as IoT and automation, and integrating e-commerce seamlessly.

Retail 69

Retail E-Commerce Service Sourcing 69

Premier BPO

JUNE 28, 2024

The second blog of the series to transform the CX strategy will examine why underwhelming digital experiences contribute to the continued fall in CX quality and share some ideas for improvement. We differentiate ourselves through the PremierSync framework , which offers co-sourcing solutions tailored to your specific challenges.

Customer Service 84

Customer Service BPO Co-Sourcing Service 84

Everest Group

MARCH 17, 2023

With five key transformation levers described in this blog, MGAs can overcome challenges and unlock a wave of unprecedented sustainable growth. According to a McKinsey report, 43% of top 100 Property and Casualty (P&C) insurers have at least one MGA relationship to source new premiums.

Insurance 52

Insurance Robotics Process Automation Risk Management Risk Management 52

Everest Group

MARCH 10, 2023

The recession may be a short-term phenomenon, but it clearly presents enterprises an opportunity to re-examine their current T&S practices and determine how to do the work more efficiently over the long term. This is a move that can unlock Artificial Intelligence (AI)-human synergies and lead to further cost and process efficiencies.

Regulations 59

Regulations Offshoring Research Out-Tasking 59

Premier BPO

JUNE 28, 2024

This blog will look at companies’ mistakes while implementing consumer chatbots and how best to address those mistakes. 2 However, the disconnect between the efficiencies companies feel the chatbots can deliver and how consumers view the chatbot experience is at an all-time high. Where is the Human Agent when you need one?

BPO 73

BPO Co-Sourcing Research Labor Costs 73

Premier BPO

JUNE 25, 2024

Customer Experience (CX) quality is in freefall in the US; a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016.

BPO 52

BPO Co-Sourcing Labor Costs Research 52

Everest Group

JANUARY 5, 2023

Read on to learn best practices and key findings from this first-of-its-kind change management research. Insights can also be found in our webinar, Why GBS Change Management is the Key to Added Value and ROI , as Everest Group experts discuss effective change management practices gathered from the research.

Management 52

Management Right-Sizing Research Global Business Services 52

Everest Group

APRIL 4, 2023

P&C carriers will need to excel at the 3Es: experience, efficiency, and effectiveness. Insurers also need to drive superior efficiency by enabling data-driven and analytics-driven claims processing. Winning P&C digital claims offer a compelling digital experience and strengthen customer loyalty.

Insurance 59

Insurance Analytics Right-Sizing Sourcing 59

IBM Services

APRIL 22, 2024

Energy transition and climate resilience Applying AI and IoT to accelerate the transition to sustainable energy sources There is a clear need (link resides ibm.com) to accelerate the transition to low-carbon energy sources and transform infrastructures to build more climate-resilient organizations.

Sourcing 83

Sourcing Regulations Government Research 83

Everest Group

FEBRUARY 24, 2023

Driven by massively increased device penetration and interconnectedness in recent years, combined with rising investments and research from technology and solutions providers, Wi-Fi 6/6E and private 5G technologies both offer substantial opportunities for enterprise development. everestgrp.com and asritha.gantla@everestgrp.com.

Manufacturing 52

Manufacturing Healthcare Analytics Efficiency 52

IBM Services

SEPTEMBER 7, 2023

Companies that harness AI and data analytics can also make clean energy more viable overall by increasing their cost competitiveness over legacy energy sources. times more of the most mature utilities prioritize research in energy balancing and trading. This research can enable more liquid markets and lower energy prices for customers.

Analytics 99

Analytics Research Sourcing Automation 99

IBM Services

NOVEMBER 6, 2023

Watsonx Code Assistant can help enterprises achieve a 30% reduction in development effort or 30% productivity gain , which allows them to more effectively and efficiently serve SMBs. This method requires the enterprise to have clean data flows from central sources of truth to accurately track and reflect usage.

Administrative 107

Administrative Sourcing Efficiency Sales 107