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AI-Powered Healthcare: Boosting Patient Experience and Efficiency

Premier BPO

1 Even though a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016, the health sector has traditionally been behind the curve when it comes to prioritizing CX or in case of healthcare the Patient Experience.

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AI-Powered Healthcare: Boosting Patient Experience and Efficiency

Premier BPO

1 Even though a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016, the health sector has traditionally been behind the curve when it comes to prioritizing CX or in case of healthcare the Patient Experience.

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Neo Group recognized among World’s Best Sourcing Advisors 2022 by IAOP

Neo Group

Neo Group is a leader in sourcing, with a two decade heritage in advisory services for the world’s largest corporations. For over 22 years, they have enabled incredible business outcomes through collaborative solutions that have secured our market-leading position in the sourcing advisory & governance services space.

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Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment 2024

Everest Group

Providers are seizing opportunities to leverage technology in their capabilities, provide platform-led solutions, and co-innovative advisory services to meet the industry’s growing demands. In response to these challenges, the demand for digital-led FCC offerings is rising.

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How IBM helps clients accelerate app modernization and control costs

IBM Services

A large US-based healthcare company recently engaged with IBM® to accelerate their cloud adoption with consistent and predictable outcomes. As a healthcare company, this client had an obligation to provide safe, reliable, time-sensitive, high-quality services to its customers.

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Beyond the Big Three PBMs: Examining a Potential Trend

Perficient Digital Transformation

Source Addressing Cost and Transparency: Initiatives By the Big Three PBMs In response to mounting calls for enhanced transparency and increased competition, the major pharmacy benefit managers (PBMs) – CVS Caremark, Express Scripts, and OptumRx – have introduced various initiatives to tackle affordability and foster cost awareness.

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The SOCAP Recap Part 3 – Indy Fall Symposium 2022

Premier BPO

most talked about industry; Healthcare. Healthcare Sector trends. Healthcare and Financial Industries are lagging behind others with the lowest CSAT scores at present. For healthcare businesses, patient experience is the top priority. The three areas to focus most on are: Telemedicine: 75%.