Everest Group

JULY 4, 2024

As enterprises turn to industry-specific ERP solutions, Infor’s growing presence in the Cloud ERP market is becoming more prominent. This blog explores Infor’s strengths and challenges as it aims to compete with traditional ERPs. Reach out to us to discuss further. billion in total revenue and around US$1.2

Manufacturing 64

Manufacturing Retail Healthcare Marketing 64

Groove Technology

SEPTEMBER 26, 2024

In today's fast-paced digital world, businesses must stay competitive by quickly adapting to market changes and customer demands. This blog post will guide you through the key factors to consider when selecting a software development outsourcing partner. You'll need to evaluate several criteria to select the most suitable one.

Software 130

Software Outsourcing E-Commerce Right-Sizing 130

Everest Group

AUGUST 13, 2024

then brought dynamic, user-generated content, spurred by blogging platforms, smartphones, and social media. Siloed communication Communication silos within organizations hinder collaboration and information sharing. Many organizations face difficulties in setting up efficient archiving systems, leading to lost or inaccessible content.

Out-Tasking 59

Out-Tasking Management Marketing Government 59

Everest Group

FEBRUARY 28, 2023

Workplace Communication and Collaboration (WCC) Services PEAK Matrix® Assessment Since the pandemic, enterprises have realized the importance of hybrid workplace models, which, in turn, have necessitated the adoption of efficient communication and collaboration services.

Collaborations 52

Collaborations Service Marketing Automation 52

Everest Group

OCTOBER 31, 2022

Learn how having employees as innovation champions can benefit your company in this blog. . Having employees as IT innovation advocates can help your company attract talent and optimize efficiency. Because IT organizations often are viewed as cost centers, they are typically measured on efficiency and policy only.

Marketing 52

Marketing Efficiency Information Technology Government 52

Anexa

AUGUST 29, 2023

To overcome this challenge and achieve operational excellence, businesses are turning to collaborative support models. And just what are collaborative support models? Swivel chair syndrome can hinder operational efficiency, decrease productivity, and impact customer satisfaction. We’ve got a team for that.

Collaborations 52

Collaborations Data Entry BPO Business Process Outsourcing 52

Everest Group

APRIL 9, 2024

However, this blog explores the the in-house GBS versus Business Process Outsourcing (BPO) debate. However, the potential of GBS/SSC collaborating with outsourced entities in a combined “AND” model was surprisingly absent in the conversations. Before delving further, let’s address a glaring contradiction.

Global Business Services 72

Global Business Services Outsourcing Service BPO 72

Everest Group

NOVEMBER 30, 2023

In this blog, we bring you insights from Everest Group’s sustainability analysts on their hopes and expectations for this crucial global event. This US$50 billion+ market also has a profound impact on sustainability beyond operational efficiency. Products marketed as sustainable now hold a 17.0%

Supply Chain Management 64

Supply Chain Management Finance Research Government 64

Groove Technology

SEPTEMBER 26, 2024

The global IT outsourcing market reached a substantial $92.5 We'll delve into critical selection criteria, explore the potential benefits and challenges, and outline best practices for fostering effective offshore collaborations. Shared documents and time zone management tools also ensure smooth collaboration.

Offshoring 130

Offshoring Software Outsourcing Right-Sizing 130

Everest Group

MAY 9, 2024

Delve into this blog to explore the advantages and potential hurdles of adopting a strategic business outcome in CXM. This emphasis enables companies to stay competitive, adapt to rapidly changing market dynamics, and foster customer loyalty by consistently delivering meaningful and impactful experiences.

Service 59

Service Collaborations Outsourcing Services Contracting 59

Everest Group

JANUARY 5, 2024

Discover how the content ecosystem has evolved, explore the potential of generative Artificial Intelligence in reshaping the content supply chain, and gain insights into what’s next in this blog. Content supply chain – another jargon in the marketing world? The dawn of Web 2.0 brought dynamic and user-generated content.

Marketing 64

Marketing Reduced Costs Efficiency Managed Services 64

Everest Group

MARCH 11, 2024

Discover actions the world’s leading banks are taking and their importance in today’s financial landscape in this blog. Additionally, it enables BFS enterprises to adapt rapidly to evolving regulatory requirements and market conditions. These approaches promise to ignite technological innovation. Contact us to discuss further.

Banking 59

Banking Service Regulations Flexibility 59

Everest Group

MAY 21, 2024

In this blog, we delve into the impact of the Permanent Establishment (PE) tax within the realm of GBS. Potential impact on the GBS market: GBS encompass a wide array of activities, including IT services, back-office operations, finance and accounting, HR services, and more.

Global Business Services 64

Global Business Services Service Regulations Pharmaceuticals 64

Everest Group

JULY 3, 2024

Read on to discover how supply chain orchestration helps enable operational efficiency, resilience, and adaptability to thrive amid continuous changes and pressures. Effective supply chain management is no longer only about operational efficiencies, it is also about the ability to anticipate, adapt, and thrive amidst disruptions.

Supply Chain Management 64

Supply Chain Management Inventory Management Sales Order Management 64

Groove Technology

SEPTEMBER 27, 2024

Outsourcing offers significant advantages, including cost savings, access to specialized skills, and accelerated time-to-market. According to Precedence Research, the global IT outsourcing market is projected to reach $1.149 billion by 2032, highlighting its growing importance.

Software 130

Software Outsourcing Management Right-Sizing 130

Groove Technology

MAY 7, 2024

This blog explores the compelling reasons why businesses around the world should consider India for their IT outsourcing needs. This adaptability, combined with cost-efficiency, makes India a compelling choice for IT outsourcing. Among the myriad of destinations for IT outsourcing, India stands out as a premier choice.

IT Outsourcing 130

IT Outsourcing Outsourcing Cybersecurity Government 130

Everest Group

JUNE 18, 2024

In this blog, we’ll delve into how customers stand to benefit from AI in their journey and highlight the pivotal role of human talent in ensuring the success of AI-driven CX. Complex problem solving While AI can handle routine queries and tasks with efficiency, complex issues often require human intervention.

Streamline Operations 59

Streamline Operations Out-Tasking Insurance Engineering 59

Groove Technology

SEPTEMBER 23, 2024

This decision is critical, as it can significantly impact a company's bottom line, project timelines, and overall competitiveness in the market. This substantial difference is primarily due to variations in living costs, economic conditions, and local market rates.

Software 130

Software Outsourcing Nearshoring Offshoring 130

Everest Group

OCTOBER 1, 2022

Learn about the market potential and provider landscape in this blog. BFSI firms are under pressure to achieve profitability in an already volatile market and need to be more agile, collaborative, and responsive. Decreased product time-to-market brought about by the simplicity of development. everestgrp.com.

Insurance 59

Insurance Banking Reduced Costs Collaborations 59

AS White Global

FEBRUARY 16, 2023

However, digital marketing is now one of the fastest-growing sectors in the market. Given the stats below, coupled with collaborative tools such as Monday.com, Trello, and Zoom, it’s no wonder many brands are investigating offshore capability for their digital marketing requirements.

Offshoring 98

Offshoring Marketing Design Efficiency 98

Groove Technology

AUGUST 15, 2024

According to Report Linker, global revenue in the IT outsourcing market is expected to reach $425.19 Moreover, Statista anticipates that the worldwide IT consulting and implementation services market will reach $82.44 Outsourcing ensures efficient testing and good software quality. billion between 2021 and 2026. billion by 2027.

Offshoring 100

Offshoring Software Nearshoring Cybersecurity 100

Everest Group

DECEMBER 11, 2023

Our Everest Group team is pleased to share their analysis of positive developments from the first two days of COP28, with a specific focus on the global technology and tech services industries, in this blog. What does this mean for the sustainability enablement services market?

Regulations 64

Regulations Collaborations Accounting Analytics 64

IBM Business Partners

AUGUST 15, 2023

The IBM and TCS partnership IBM and TCS have a global collaboration that spans various technologies, industries and geographies. This collaboration enables clients to leverage both technical capabilities and transformational services to solve complex problems and create additional value. .

Collaborations 58

Collaborations Service Retail Engineering 58

Everest Group

AUGUST 25, 2023

Our survey of procurement professionals found the technology holds great potential to transform spend analytics and cost optimization while increasing efficiency and saving time. Almost all the procurement professionals surveyed stated that increased efficiency of procurement processes is seen as the major benefit of using GAI in procurement.

Analytics 52

Analytics Sourcing Out-Tasking Efficiency 52

Everest Group

FEBRUARY 6, 2024

This involves cost-benefit analyses and identifying areas where gen AI can drive revenue growth and efficiency gains. Fostering innovation: Encouraging clients to engage with innovation networks supporting continuous gen AI development, idea sharing, and collaborative growth.

Government 69

Government Out-Tasking Automation Software 69

Everest Group

APRIL 11, 2024

Advancements in accent neutralization and AI translators are expected to enhance service quality, boost workforce efficiency, and alleviate language barriers. Generative AI (gen AI) holds the potential to redefine customer service offerings, automate more interactions, enhance agent performance, and provide superior customer experiences.

Outsourcing 59

Outsourcing Nearshoring Offshoring Efficiency 59

Everest Group

FEBRUARY 27, 2024

Learn insights from our latest survey on enterprise readiness for gen AI adoption and how collaborating with providers can help overcome the major obstacles. Enterprises highlighted personalized interactions, cost reduction, and operational efficiency as the top three drivers for gen AI adoption. Let’s explore this further.

Management 64

Management Out-Tasking Outsourcing Efficiency 64

Redial

JUNE 28, 2023

In such a dynamic environment, where the job market and the customers are anything but static, call center executives and training leaders must recognize the importance of constantly preparing their teams. Regular training helps agents understand market trends, industry-specific updates, and changing customer behaviors.

Call Center 130

Call Center Jobbing Marketing Efficiency 130

Everest Group

NOVEMBER 23, 2023

Learn the key questions stakeholders should ask when evaluating their AWS cloud strategy in this blog. Learn more about the AWS services market, including trends, demand drivers, and key considerations for enterprises.

Analytics 59

Analytics Government Research Regulations 59

Everest Group

JUNE 16, 2023

As life sciences enterprises look to unlock GAI’s true value, its various stakeholders have exciting opportunities to collaborate and form next-generation partnerships to successfully drive GAI implementation. We will also present a blueprint to successfully maximize the value of GAI-enabled solutions.

Pharmaceuticals 52

Pharmaceuticals Co-Sourcing Regulations Sales 52

Everest Group

OCTOBER 17, 2023

Asset-based models are appealing because they help promote client loyalty, streamline operational costs, expedite market entry, and provide a competitive edge. How will this impact internal collaboration? An asset-centric business model revolves around a strong foundation of digital assets like products and platforms.

Streamline Operations 64

Streamline Operations Insurance Reduced Costs Banking 64

Groove Technology

SEPTEMBER 26, 2024

Many businesses today, from SMEs to large enterprises, are under increasing pressure to deliver innovative software solutions that meet market demands and customer expectations. This is especially true for companies balancing operational efficiency with digital transformation.

Software 130

Software Outsourcing E-Commerce Reduced Overhead 130

Everest Group

JANUARY 11, 2022

Design has seized the spotlight in the software development lifecycle, making this an exciting time for enterprises to choose modern tools that spark cross-functional collaboration and creativity to create human-centric products. Designers, engineering, and product and marketing teams frequently operate in silos.

Design 52

Design Collaborations Analytics Software 52

Redial

JUNE 1, 2023

In this blog post, we are going to tell you the importance of technology in customer service training, delve into best practices, discuss emerging trends, and highlight how companies can leverage technology to enhance their customer service efforts.

Customer Service 130

Customer Service Service Call Center Collaborations 130

Hyland

OCTOBER 31, 2022

The increase in current and potential claims has highlighted the need for efficient claims handling and, ultimately, reduction in claims leakage. The adage “time is money” is the core of efficient claims handling. Modern digital solutions can enable remote claims resolution and analysis, and in turn produce process efficiency gains.

Efficiency 52

Efficiency Insurance Analytics Sourcing 52

Groove Technology

SEPTEMBER 27, 2024

Outsourcing software development has emerged as a powerful strategy for businesses seeking to enhance efficiency and innovation. Faster time to market: With dedicated teams working on your project, outsourcing can significantly accelerate development cycles. Navigating these complexities requires a careful and strategic approach.

Software 130

Software Outsourcing Offshoring Right-Sizing 130

Everest Group

AUGUST 16, 2024

Digital Interaction Intelligence Products PEAK Matrix® Assessment Digital Interaction Intelligence (DII) improves operational efficiencies, enhances employee experiences, boosts workforce productivity, and accelerates organizations’ digital transformation journeys. LEARN MORE ABOUT Top Service Providers

Healthcare 52

Healthcare Collaborations Marketing Efficiency 52