31 West

NOVEMBER 29, 2023

You have to be cautious, as disguises of phishing scams are prevalent. Have you ever received an email claiming to be from a prince, offering a share of their fortune? You know better than to fall for that one, but what about emails, texts, and calls that appear to be from trusted individuals like your CEO or colleague? Recent data highlights an alarming increase in phishing scams, making them harder to detect: Barracuda reports that 91% of all cyberattacks begin in your inbox; Verizon finds tha

Cybersecurity 130

Cybersecurity Accounting Sourcing Human Resources 130

Redial

NOVEMBER 29, 2023

Since we started with a blast our offshore operations in Johannesburg, South Africa, this year, we have strengthened our outsourcing efforts and perspectives. Business leaders in different areas, like the financial and banking industry, increasingly turn to offshore investment to optimize their contact services. Outsourcing has become a strategic move, providing cost-effective solutions without compromising service quality.

Offshoring 130

Offshoring Banking Cybersecurity Regulations 130

31 West

NOVEMBER 29, 2023

In the digital era, where the internet is a central pillar of our daily lives, the importance of cybersecurity in modern web design has never been more crucial. Websites are not just digital storefronts or platforms for content; they are vital assets that require robust protection. As the first line of defense against an ever-evolving landscape of cyber threats, a well-designed website must integrate security at its core.

Cybersecurity 130

Cybersecurity Design E-Commerce Software 130

Perficient Digital Transformation

NOVEMBER 29, 2023

The Core of Efficiency: Choosing the Right ERP Choosing the right Enterprise Resource Planning (ERP) system is critical for ensuring optimal efficiency and future growth of your business. It is important to choose a system that seamlessly integrates with your unique processes and objectives, acting as the driving force behind your business operations.

Finance 115

Finance Efficiency Manufacturing Automation 115

Advertiser: Paycor

HR leaders can use this calendar from Paycor to track important HR and payroll tax dates. The 2025 calendar includes: Tax filing dates Federal reporting deadlines Bank holidays Links to relevant tax forms …and more! Get your 2025 HR calendar today!

Banking

IBM Services

NOVEMBER 29, 2023

Financial Services clients are increasingly looking to modernize their applications. This includes modernization of code development and maintenance (helping with scarce skills and allowing innovation and new technologies required by end users) as well as improvement of deployment and operations, using agile techniques and DevSecOps. As part of their modernization journey, clients want to have flexibility to determine what is the best “fit for purpose” deployment location for their a

Banking 96

Banking Out-Tasking Sourcing Regulations 96

Perficient Digital Transformation

NOVEMBER 29, 2023

As oil and gas companies face a future of flux and rapid energy transition, remaining competitive requires either full-fledged digital transformation or major components of it. Specifically, automated workflows and connected worker solutions are improving the employee experience and productivity. Further, direct consumers are demanding digital experiences tailored to their expectations.

Advisory 64

Advisory Automation Research Marketing 64

Everest Group

NOVEMBER 29, 2023

CPG GBS Leadership Community EVENT CPG GBS Leadership Exchange: Journey to the Future of GBS November 29, 2023 | 10:00 AM EST | 8:30 PM IST Over the years, GBS organizations in the consumer packaged goods (CPG) industry have risen as a competitive differentiator for their global enterprises. From supporting a wide array of service segments to housing critical capabilities, the GBS organization’s influence has only become stronger.

Service Innovation 64

Service Innovation Research Sourcing Marketing 64

IBM Services

NOVEMBER 29, 2023

With the emergence of new advances and applications in machine learning models and artificial intelligence, including generative AI, generative adversarial networks, computer vision and transformers, many businesses are seeking to address their most pressing real-world data challenges using both types of synthetic data: structured and unstructured. Structured synthetic data types are quantitative and includes tabular data, such as numbers or values, while unstructured synthetic data types are qu

Healthcare 86

Healthcare Analytics Collaborations Jobbing 86

Perficient Digital Transformation

NOVEMBER 29, 2023

Gartner delivers actionable, objective insight to executives and their teams. Its expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s mission-critical priorities, and Gartner included Perficient in Honorable Mentions in the 2023 Magic Quadrant for Cloud ERP Services for Service-Centric Enterprises, published November 20, 2023.

Service 59

Service Research Design 59

IBM Services

NOVEMBER 29, 2023

Australia pioneered water rights trading in the early 1900s, becoming a world leader in water sharing between valleys. The initiative extended throughout the states of Australia across the Murray-Darling Basin (MDB). However, findings from the water market’s inquiry of the MDB, completed by the Australian Consumer and Competition Commission (ACCC) and the Department of Climate Change, Energy, the Environment and Water (DCCEEW), highlighted a great many challenges of the system.

Marketing 79

Marketing Accounting Banking Government 79

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

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Perficient Digital Transformation

NOVEMBER 29, 2023

Imagine you’re running a business and using analytics to make decisions. You have reports, dashboards, data visualizations – all sorts of content that helps you understand what’s happening in your business. This content goes through a life cycle: it’s created, used, updated, and eventually retired. Managing this cycle effectively is crucial to ensure the information remains accurate and useful.

Analytics 59

Analytics Streamline Operations Flexibility Regulations 59

IBM Services

NOVEMBER 29, 2023

In the realm of urban transportation, precision is pivotal. Downer, a leading provider of integrated services in Australia and New Zealand, considers itself a guardian of the elaborate transportation matrix, and it continually seeks to enhance its operational efficiency. With over 200 trains and a multitude of sensors, Downer has accumulated a vast amount of data.

Co-Sourcing 68

Co-Sourcing Collaborations Engineering Analytics 68

Perficient Digital Transformation

NOVEMBER 29, 2023

Apache Solr provides several functionalities, and recently, I have used the auto-suggest and spell-check functionality in my project. The primary requirement was to integrate functionality that offers suggestions on the search term. For example, a text box enabled the suggester component, which displays the list of suggestions as the user types a query term in the text box, and the user can select from the list to complete the search term.

Automation 52

Automation Management 52

Metasource

NOVEMBER 29, 2023

The future of business – regardless of your industry – is data. But not just any data… In order to thrive in today’s data-driven world, your information needs to be highly organized and readily usable by a computer system for numerous operations. In other words, your data needs to be structured. Unfortunately, 90% of the world’s data is unstructured, meaning it’s disorganized, doesn’t conform to pre-defined data models, and isn’t easily searchable or usable.

Business Process Outsourcing 52

Business Process Outsourcing Outsourcing 52

Advertiser: Paycor

Use these handy calendar templates to stay on top of payroll in 2025! Download them today to share with your HR team or post for employees. Whether your company has biweekly, semi-monthly, or monthly pay periods, Paycor has you covered. Get your templates today!

Payroll

Perficient Digital Transformation

NOVEMBER 29, 2023

Introduction Microsoft’s Azure OpenAI offers a variety of AI tools and services that make artificial intelligence available to a wider range of users. This article provides a step-by-step guide. How to create an Azure OpenAI service. Deploy a model. And use the playground for interactive testing and experimentation. The aim of this guide is to make it easier for users to access and utilize the power of AI, by simplifying the process of creating and deploying models.

Service 52

Service Accounting Design Management 52

Balbelforce

NOVEMBER 29, 2023

Call queues are a universally dreaded aspect of calling customer service. No one likes to wait in line, whether it’s at the grocery store or on the phone with customer support. But why do we hate waiting so much? What is it about being in a call queue that makes us feel irritated, frustrated, and downright angry? As it turns out, some scientists have gone out of their way to study the psychology behind our hatred of waiting – and we’ve got some answers for you.

Call Center 52

Call Center Customer Service Customer Support Sourcing 52

Perficient Digital Transformation

NOVEMBER 29, 2023

The inspiration behind authoring this article came from a recent incident where a colleague accidentally deleted important secrets from the Azure Key Vault and asked for my help in recovering them. In the spirit of sharing knowledge and assisting others who may find themselves in similar predicaments, I have decided to document the recovery process in this informative article.

Management 52

Management Efficiency Service 52

Blue Ocean

NOVEMBER 29, 2023

The fact that silos are the enemy of business success is nothing new. That they happen anyway is one of the biggest business challenges a leader must navigate. At Blue Ocean, we have long held the position that the customer experience and the employee experience are inextricably linked. We’ve said it so often it’s become cliché, but we stand by the concept that happy employees make for happy customers, and in outsourcing, happy customers make happy clients.

Design 52

Design Collaborations Jobbing Marketing 52

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Analytics

Perficient Digital Transformation

NOVEMBER 29, 2023

Perficient had the honor of collaborating with the Mark Cuban Foundation for a third year to host impactful Artificial Intelligence (AI) Bootcamps for high school students in Dallas, Houston, Detroit, and St. Louis. Our colleagues have a strong passion for making a difference in their communities, and partnering with the Mark Cuban foundation to advance STEM education has been an incredible experience for all involved.

Collaborations 52

Collaborations Design Management 52

NoonDalton

NOVEMBER 29, 2023

Outsourcing operations to remote teams has become more than just a strategic choice—it’s a pivotal component of modern business practices. This shift, accelerated by technological advancements and a changing global economy, has opened doors to a myriad of opportunities for businesses of all sizes. Outsourcing to remote teams is not just a response to the demands of a globalized market, but a proactive step towards operational efficiency, innovation, and growth.

Outsourcing Operations 52

Outsourcing Operations Outsourcing Out-Tasking Right-Sizing 52

Perficient Digital Transformation

NOVEMBER 29, 2023

The conference season has been in full swing across all industries over the past few months. I would like to highlight some key takeaways from one of the biggest and most important conferences in the communications, media, and technology (CMT) industry: the Mobile World Congress (MWC). MWC, held in both Las Vegas and Barcelona this year, showcases the “Power Of Mobility” every year.

Efficiency 52

Efficiency Flexibility Marketing Collaborations 52

Raya Contact Center

NOVEMBER 29, 2023

RAYA CX’s Q3 2023 earnings report has been published and we’re livid about the results! We’ve seen year-on-year growth across all figures, specifically a 61.6% increase in revenue, a 95.4% increase in EBITDA, and a 1,594% increase in net profit. These solid results are a testament to the dedication and hard work of the entire RCX team. In a dynamic and challenging business landscape, our focus on innovation, customer-centricity, and operational excellence has driven remarkable results.

BPO 40

BPO Marketing 40

Advertiser: Paycor

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Perficient Digital Transformation

NOVEMBER 29, 2023

Blogging is a great way to establish your healthcare organization and your providers as thought-leaders in the communities you serve. But as your audience members come to trust your organization, they will look to you as a trusted resource when healthcare issues arise in the news. That’s where rapid response comes in. Rapid response blogging is pretty self-explanatory.

Healthcare 52

Healthcare Marketing Sourcing Design 52

Anexa

NOVEMBER 29, 2023

Your CX software solutions should improve results and provide a competitive advantage. Unfortunately, today, software vendors often sacrifice perfect code to deliver a speedy software solution, leading to “technical debt.” Technical debt slows the progress of SaaS and increases costs related to issues such as buggy software, increased maintenance, extended deadlines, and software patches.

Software 40

Software BPO Analytics Engineering 40

Zinnov

NOVEMBER 29, 2023

Captain Hari Krishna is an award-winning, multidisciplinary talent strategist, with a track record building organizational capabilities and human capital transformation for 20+ years. His expertise in developing structed L&D programs, designing agile teams, and driving people innovation have been leveraged by Fotune500 companies including Bank of America, Allstate, and the Indian Army.

Advisory 40

Advisory Banking Design 40

Perficient Digital Transformation

NOVEMBER 29, 2023

Introduction: The world is changing rapidly, and with it, there is an ever-increasing demand for intelligent and automated systems. Machine learning is a powerful tool that can help us create intelligent systems that learn and adapt to changing circumstances. Microsoft Azure OpenAI is a cloud-based platform that provides a wide range of machine learning tools and services.

Service 52

Service Analytics Research Collaborations 52

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