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Incident management vs. problem management: What’s the difference?

IBM Business Partners

This explains the existence of both incident and problem management, two important processes for issue and error control, maintaining uptime, and ultimately, delivering a great service to customers and other stakeholders. What is incident management?

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Types of enterprise resource planning (ERP) systems

IBM Services

The fast-paced business world we live in today requires smart tools to manage a business’s operations and everyday needs. Enterprise resource planning (ERP) is a business management software built to do just that. Other ERP software offerings can include customer relationship management (CRM) and human resources software.