The Global Small Business Blog

MARCH 6, 2025

iStock/Tippapatt The Knauss School of Business course International Management Consulting was designed with one specific goal in mind: give students real-world international business experience right from home. How? By working with San Diego-based businesses that are expanding into global markets. The course was uniquely created in response to the challenges of global mobility during the pandemic, and offers an immersive, hands-on experience with actual clients, company data and global industry

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Premier BPO

MARCH 6, 2025

The enterprise software space is witnessing a battle in the making as Salesforce and ServiceNow expand aggressively into each others territories. Salesforce, long synonymous with Customer Relationship Management (CRM), is venturing into IT Service Management (ITSM), while ServiceNow, the ITSM leader, is making bold moves into CRM. This rivalry underscores a broader trend: businesses are demanding unified platforms to break down silos and enhance customer experiences. 1 While these giants battle

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The Global Small Business Blog

MARCH 1, 2025

2025 Laurel J. Delaney. All rights reserved. "Sunshine is delicious, rain is refreshing, wind braces us up, snow is exhilarating; there is really no such thing as bad weather, only different kinds of good weather.

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Everest Group

MARCH 6, 2025

Over years of tracking outsourcing demand patterns and service provider performance, Everest Group has noted a persistent trend: value from outsourced services often falls short of organizations expectations. Despite long-term engagements, organizations frequently find inadequacies in services delivered by their suppliers. The latest Everest Group survey, “Mapping the Next: Key Priorities for 2025” (Exhibit 1), reveals widespread dissatisfaction with both the quality of services and

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What is Remote-Insourcing? Sounds like an oxymoron, right? Not anymore. Remote-Insourcing isn’t outsourcing—it’s a revolutionary staffing model that lets our clients fill key entry-level positions with top-tier, loyal, long-term talent, integrated seamlessly into their businesses—just like local employees but without the turnover or W2 HR hassles. With under 3% unwanted attrition, you train once and keep the same team for years.

Outsourcing

Perficient Digital Transformation

MARCH 6, 2025

Welcome to our new series on Universal Design for Pharmacies! In this segment, well explore the importance of Universal Design in Pharmacies for All Disabilities. In today’s fast-paced world, customers expect quick and efficient service, especially when it comes to their healthcare needs. Pharmacies can enhance their customer service by adopting Universal Design principles and incorporating live chat and FAQs into their services.

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Airswift

MARCH 6, 2025

After weighing your options, you've concluded that partnering with a recruitment agency is the fastest, most efficient and cost-effective way to bring in new employees. However, how do you determine which agency is the best to conduct successful placements for your business?

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Everest Group

MARCH 3, 2025

Emerging Tier-2/3 Cities in Europe: Unlocking Growth Through Talent and Cost Advantages explores how enterprises are tapping into talent pool.

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Perficient Digital Transformation

MARCH 6, 2025

Welcome to our new series on Universal Design for Pharmacies! In this segment, well explore the importance of Universal Design in Pharmacies for All Disabilities. Ensuring that pharmacies are accessible to everyone is not just a matter of good customer service; it is also a legal requirement. Universal Design principles help pharmacies meet these legal requirements by creating environments that are usable by all people, regardless of their abilities.

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V-Soft Consulting

MARCH 6, 2025

The first step to improving customer satisfaction is to deliver seamless service experience. The ServiceNow Service Portal is a powerful tool that transforms service delivery. It helps businesses with self-service solutions through an intuitive interface that can be customized to business requirements to improve customer satisfaction.

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inDinero

MARCH 6, 2025

Most SBA loans are for businesses that have been operating for a while, but new businesses still have options. This guide will cover loan types, qualification requirements for founders, and other financing options available to startups. Were a Y Combinator backed accounting, tax, and CFO advisory firm that has helped dozens of startups over the years.

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Unlock the full potential of your remote team with Hubstaff’s Definitive Guide to Managing a Remote Team. Learn actionable strategies to build, lead, and optimize a high-performing distributed workforce. In it, you’ll learn: Proven strategies for hiring top remote talent and building a cohesive team Best practices for overcoming common remote work challenges, including communication and time management How to foster accountability and productivity with effective systems and tools Techniques for

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Metasource

MARCH 6, 2025

According to Harvard Business Review , 87% of surveyed businesses feel that companies that fail to make HR compliance a priority face significant risk. Thats why many human resources departments are prioritizing compliance and adopting tools that effectively minimize risk. One of the best tools? Secure document management software that automates HR workflows.

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Everest Group

MARCH 3, 2025

Europes Top Locations for New Center Setups in 2024 are driven by a mix of cost efficiency, skilled talent availability, and digital infrastructure.

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Perficient Digital Transformation

MARCH 6, 2025

Welcome to our new series on Universal Design for Pharmacies! In this segment, well explore the importance of Universal Design in Pharmacies for All Disabilities. In the realm of healthcare, effective communication and transparency are paramount. Pharmacies, as essential healthcare providers, must ensure that their services are accessible to all customers, regardless of their abilities.

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Capgemini

MARCH 6, 2025

The journey to better Rail infrastructure management passes via digitalization Capgemini Engineering 2 Dec 2022 Digitalization of asset monitoring and processes key for Artificial Intelligence Facebook Twitter Linkedin As reported by the International Energy Agency in 2019, and Statista in 2022, the global demand for urban and mainline rail will grow in the coming years due to urbanization, attention on environmental impact, and an increasing population.

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Advertiser: Paycor

The right HR metrics can illuminate hidden trends, justify decisions to the C-suite, and give you an edge in this unpredictable economy. Download Paycor’s guide and learn how to calculate your: Cost-per-Hire Total Financial Impact of Absences Voluntary Turnover Rate And more!

Intelligent Sourcing

MARCH 5, 2025

By Phil Tomlinson, SVP of Global Offerings for TaskUs The Business Process Outsourcing (BPO) industry faces a turning point sparked by slowing growth, increasing specialization, the rise of GenAI, and […] The post BPOs Next Chapter: How AI, Specialized Solutions, and Partnerships are Leading the Way appeared first on Intelligent Sourcing.

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V-Soft Consulting

MARCH 5, 2025

Networked environments can be difficult for organizations to operate their networking activities without an appropriate IT network infrastructure. All network elements, whether hardware, software, virtual networks, or servers must be designed, connected, and used correctly to facilitate secure data exchanges between networks and systems.

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Everest Group

MARCH 3, 2025

South European Enterprises Are Increasingly Outsourcing Technology Services Work Outside Europe to optimize costs, talent & enhance scalability.

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Perficient Digital Transformation

MARCH 6, 2025

Welcome to our new series on Universal Design for Pharmacies! In this segment, well explore the importance of Universal Design in Pharmacies for All Disabilities. Pharmacies play a crucial role in the healthcare system, providing essential services to individuals from all walks of life. Embracing Universal Design principles in pharmacies not only enhances customer service but also aligns with the broader concept of social responsibility.

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Learn how a publically traded US fintech company elevated its nearshore strategy. By working with a strategic staffing partner in Mexico, they developed targeted internship programs at multiple universities.

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Globalization Partners

MARCH 4, 2025

For Chief Financial Officers (CFO), global M&A transitions can trigger a host of financial, operational, and compliance hurdles, especially in cross-border deals. To streamline the process, executive finance teams can leverage Employer of Record (EOR) solutions. Here is a complete breakdown of how an EOR can support and guide CFOs throughout the global M&A process.

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Airswift

MARCH 4, 2025

To thrive as a data analyst in 2025, you must go beyond just working with data Data analysis is evolving rapidly, with over 90% of the world's data generated in just the last two years , according to IBM research.

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Avasant

MARCH 3, 2025

Los Angeles, CA February 28, 2025 Building on 35 years of industry leadership with Avasants renowned Computer Economics IT Spending and Staffing Report, Avasant Research is proud to introduce Business Economicsa comprehensive benchmarking solution that extends beyond IT to business functions, including procurement, finance and accounting (F&A), and human resources (HR).

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Everest Group

MARCH 3, 2025

Talent Demand Surged Across Key European Countries in 2024 as enterprises accelerated digital transformation & expanded technology adoption.

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The Enterprise Knowledge Assistant (EKA) by Intetics is a groundbreaking platform tailored to revolutionize business operations for enterprises, SMBs, and startups. Powered by Generative AI, NLP, and ML, EKA automates tasks like information retrieval, customer support, and content creation. Boost efficiency by 30-50%, cut routine inquiries by 40%, and reduce training time by 30-50%.

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Perficient Digital Transformation

MARCH 6, 2025

Perficient is a recognized leader in artificial intelligence solutions, especially as it relates to generative AI, empowering enterprises to accelerate AI adoption, and transform operations. With deep expertise across Google , Adobe , Salesforce , Microsoft , and AWS technologies, we design and deploy scalable, high-impact solutions that drive efficiency, innovation, and measurable business outcomes across industries.

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Wirtek

FEBRUARY 27, 2025

Wirtek, a trusted partner in energy technology, is proud to support a longstanding client as they embark on a major expansion into energy trading. This milestone initiative marks the launch of the clients first-ever trading platform a pivotal move in their strategic growth journey.

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Airswift

FEBRUARY 27, 2025

I embarked on an exciting journey a year ago: moving to Oman. The country's beauty was breathtaking, yet understanding its job market presented a steep learning curve. Navigating this landscape meant delving into the dual challenges of local talent engagement and recruiting expatriates.

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Jobbing Marketing Management 52

Avasant

MARCH 3, 2025

The post Avasant Expands Global Presence with New Office in the Philippines appeared first on Avasant.

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Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

Payroll

Everest Group

MARCH 6, 2025

Artificial Intelligence is revolutionizing the biopharma industry, driving efficiencies, innovation, and smarter decision-making. From drug discovery to patient engagement, AI-powered solutions are reshaping the healthcare landscape.

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Influx

MARCH 5, 2025

Customer experience (CX) is no longer just a departmentits the backbone of high-growth companies. Studies show that 86% of buyers are willing to pay more for a better customer experience, and high-performing CX teams can increase revenue by up to 15%.* Choosing the right outsourced call center partner isnt just a cost decision; its a strategic move that impacts revenue, brand perception, and customer loyalty.

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AS White Global

MARCH 5, 2025

From wellness initiatives and expanding our connections to welcoming the Lunar New Year and honouring women, ASW is committed to keeping our people healthy, happy, and highly engaged whilst ensuring our continued growth. YOGA AT WORK We began 2025 by prioritising employee well-being with on-site yoga workshops. These sessions focused on improving posture and relieving tension.

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Premier BPO

MARCH 6, 2025

While Artificial Intelligence (AI) continues to revolutionize industries, the irreplaceable value of human Emotional Intelligence (EI) remains central to building meaningful connections. In an era where AI technology permeates every aspect of business, recognizing and responding to human emotions has become essential to enhancing Customer Experience (CX), Digital Transformation (DX), Analytics & Insights, Financial Operations (FinOps), and Sales Enablement.

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The BPO game has changed. This is your playbook to crush the competition and lead the charge. Scale smarter, secure compliance like a pro, and become the BPO partner clients can’t live without. Download this new playbook to learn 7 winning strategies to transform your BPO: Automation becomes the ultimate advantage Leveraging remote and hybrid work as strategic advantages Data privacy and compliance as the ultimate differentiators Going beyond vendor status to become an indispensable strategic al

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