The Global Small Business Blog

OCTOBER 14, 2024

©iStock/md ashek miah What's affecting me, my clients, my colleagues and other global small business owners: Happy Columbus Day , a national holiday in many countries of the Americas and elsewhere, and a federal holiday in the United States, which officially celebrates the anniversary of Christopher Columbus's arrival in the Americas. U.S.-Canada trade opportunities are growing , Canadian official says.

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31 West

OCTOBER 15, 2024

Any inbound call center is bound to collect large quantities of customer data. In some cases, this might involve sensitive financial information, including credit card and banking info. In other instances, it might involve personal, demographic, or even health-related data points. Some level of data collection is paramount for any inbound call center that wishes to serve its customers effectively.

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The Global Small Business Blog

OCTOBER 11, 2024

©iStock/mohd izzuan US micro-, small, and medium-size enterprises, like their global counterparts, struggle with productivity. But a win–win economic fabric connecting all businesses can maximize their potential. At a glance: Micro-, small, and medium-size enterprises (MSMEs) are the bedrock of the US economy. MSMEs in the United States are only half as productive as large companies, compared with 60 percent in other advanced economies.

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31 West

OCTOBER 10, 2024

There are so many things an eCommerce business owner should take care of to engage more clients and boost conversion rates. It’s not only about managing a well-polished product page, adding intuitive navigation patterns, and facilitating the checkout process. Although the factors above also play a significant role, improving customer service for eCommerce brings significant value.

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Advertiser: Paycor

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

Groove Technology

OCTOBER 8, 2024

By Wu Nam, Project Manager at Groove Technology As a Project Manager, I’ve come across a few misconceptions about what we really do, especially in software development. Some people think project managers are just there to handle the paperwork or create schedules. Others assume that we’re the ones making every decision, or even that we should be coding alongside the developers.

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Software Out-Tasking E-Commerce Management 130

Perficient Digital Transformation

OCTOBER 11, 2024

In our ongoing Health and Life Sciences series, we’re excited to share a remarkable transformation achieved by a leading pediatric health system. This organization, renowned for its commitment to children’s health, faced challenges in scaling its outreach efforts and enhancing patient experiences. Here’s how Perficient helped revolutionize their approach using Salesforce solutions.

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The Global Small Business Blog

OCTOBER 12, 2024

©2024 Laurel J. Delaney. All rights reserved. ©2024 Laurel Delaney. All rights reserved. “Owning our story and loving ourselves through that process is the bravest thing we’ll ever do.

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Premier BPO

OCTOBER 8, 2024

What is it that separates great companies from average companies? The constantly evolving business landscape across industries due to socioeconomic shifts, technological advancements, sustainability imperatives, globalization, and regulatory changes make it challenging to adapt to the evolving business landscape proactively. For businesses to stand out, they must be able to make decisions quickly, intelligently, and based on data. 1 Businesses aspiring to become great are transitioning towards b

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Perficient Digital Transformation

OCTOBER 9, 2024

Today’s digital landscape is dynamic. It favors speed over size, agility over efficiency, and cross-functional collaboration over rigid structures. You must be prepared to adapt and scale your teams as priorities shift. Moving forward requires a comprehensive digital strategy that outlines the capabilities, agility, and alignment needed to stay ahead of digital disruption.

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Metasource

OCTOBER 14, 2024

When it comes to cutting costs and optimizing workflows, traditional mailrooms are beginning to stick out like sore thumbs in our digital world. Physical mailrooms are simply burdensome. They are space-consuming, inefficient, and require time and labor costs that are increasingly unnecessary. That’s where digital mailrooms come in. With a digital mailroom, you send all your mail and emails to a secure partner who, using a mix of advanced technologies and business process management services, sor

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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

Resource Optimizing

Everest Group

OCTOBER 14, 2024

Webinar Mapping the CXM Outsourcing Landscape for Africa October 14, 2024 Join Everest Group’s David Rickard and Anubhav Das for an insightful webinar in which they delve into the recently released Everest Group Report about Africa’s emerging role in the Customer Experience Management (CXM) outsourcing landscape. This session will feature expert analyses and real-world perspectives from leading industry figures.

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Offshore India Data Entry

OCTOBER 13, 2024

The fast-paced business world derived immense benefits from changing the paradigm of data maintenance processes over the slow-paced models of yore. Outsourcing of data entry services in India is proving to be handy amongst many firms. A host of reasons speak to the advantages of outsourcing to many businesses. Affordable Data Entry Solutions for Businesses One of the primary benefits of online data entry services in India is that it is cheap.

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Perficient Digital Transformation

OCTOBER 15, 2024

This post is the third in a series of four about estimating project hours. Part 1: Sandbagging & Lowballing Part 2: Dependencies & Creep Part 3: Assumptions & Uncertainty Coming Soon: Part 4: The Emotional Conclusion In this third installment of my blog series on project estimates, let’s dive headfirst into the murky waters of assumptions and uncertainty!

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The Hackett Group

OCTOBER 8, 2024

LONDON, UK, October 8, 2024 – The Hackett Group, Inc. (NASDAQ: HCKT) is proud to announce the launch of its highly anticipated AI XPLR 2.0 platform at its Gen AI Breakthrough Conferences in London (October 9-10) and Atlanta (October 13). This next-generation AI platform introduces a groundbreaking set of features designed to transform how businesses harness Gen AI for breakthrough impact.

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HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.

The Global Small Business Blog

OCTOBER 10, 2024

©iStock/VectorMine A key finding in this section of a very robust report is that all types of trade costs, whether they are fixed or variable, adversely affect the ability of SMEs to participate in trade, to a greater extent than large enterprises. Since SMEs are more sensitive to trade barriers than large firms, removing obstacles to trade benefits SMEs disproportionately.

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Everest Group

OCTOBER 14, 2024

Operations outsourcing is evolving across major industries as rapid technological advancements and changing customer expectations reshape traditional models. What once focused on cost arbitrage is now transformation-centric, driving agility, enhanced efficiency, and improved customer experience. A 2024 key issues survey by Everest Group highlighted that beyond cost optimization, the top three key areas where enterprises seek direction include technology integration, advanced analytics, and proce

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Banking Automation Outsourcing Analytics 52

Airswift

OCTOBER 10, 2024

Mental health and wellness at work are essential to maintaining a healthy work-life balance. Statistics reveal that nearly one in four employees experience a mental health issue at some point during their careers. This highlights a need to focus on managing mental health at work.

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Management 59

Perficient Digital Transformation

OCTOBER 14, 2024

In today’s fast-paced business environment, efficient procurement processes are essential for maintaining a competitive edge. Organizations must manage a myriad of products and services, ensuring that they are sourced, purchased, and delivered efficiently. Oracle Product Data Hub (PDH) Cloud and Oracle Procurement Cloud are two powerful tools that facilitate this process.

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Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Payroll

Capgemini

OCTOBER 11, 2024

Reflections from Climate Week 2024: Why workplace services deserve a bigger slice of sustainability budgets Alan Connolly 10 Oct 2024 Facebook Twitter Linkedin As sustainability budgets grow, many companies are making significant investments in decarbonization, renewable energy, and broader environmental initiatives. However, one key area has been noticeably left out:  workplace devices.

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The Global Small Business Blog

OCTOBER 8, 2024

©iStock/SmileStudioAP A new globalization report discusses three mega-trends expected to impact our future. Globalization has impacted people and communities across the globe and has significantly influenced sustainable development. Fueled by fast-paced changes in technology and the increased mobility of goods, services, capital and labour, over the past decades globalization has greatly changed economies, societies and the natural environment and has made our world more interconnected than ever

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Intelligent Management Inc.

OCTOBER 10, 2024

What is an obstacle? Something that is in the way and prevents us from going forward in a direction we have chosen. If obstacles are something negative, then we can quickly become discouraged. They may even become an excuse for not even trying. What if we flip the script? What if, instead of letting obstacles block us, we “use” obstacles to build the path towards an ambitious goal?

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Management Software Design 52

CGS Inc

OCTOBER 10, 2024

10/10/2024 In a recent article from The Drum , Paul Magel discusses the transformative role of AI in helping the fashion industry tackle its environmental impact. Paul emphasizes that AI can significantly reduce waste by enabling brands to better predict demand for specific styles, colors, and sizes, which helps curb the overproduction that often leads to excess inventory ending up in landfills.

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Advertiser: Paycor

A process checklist is a valuable tool for any HR professional to help ensure that all tasks are completed on time and accurately and improve communication and collaboration among team members.

Payroll

Perficient Digital Transformation

OCTOBER 13, 2024

September marked Hunger Action Month (HAM), a time to raise awareness and take action to end hunger. At Perficient India, we took this opportunity to contribute to a cause close to our hearts. The Bangalore team came together in an initiative driven by our Employee Resource Group (ERG), collecting and donating an incredible 1,289.7 pounds of groceries to Ashirwad Sevashram, a home for children in need.

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Accounting 52

Capgemini

OCTOBER 11, 2024

Outlining the path to value from process optimization Thierry Kahane, Jan-Malte Prädel, Elion Bufi Oct 09, 2024 Facebook Linkedin A tool-agnostic approach to process optimization helps identify opportunities, quantify value, and enhance processes without dependence on specific tools Although accelerators to process optimization like automation and artificial intelligence typically catch the eye, our framework focuses on a tool-agnostic approach to opportunity identification, value quantification

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Robotics Process Automation Engineering Automation Accounting 52

The Global Small Business Blog

OCTOBER 9, 2024

©iStock/May_Chanikran Small businesses looking to start or expand their global customer reach can use resources offered by state entities that have received STEP funding. Check out yours here. The State Trade Expansion Program (STEP) grants are specifically for established U.S. small businesses seeking to complete one of the following eligible activities: Participate in trade missions Subscribe to services provided by US Department of Commerce Translation fees Design of market media Tradeshow ex

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Airswift

OCTOBER 10, 2024

How do I stay safe in cold weather? What constitutes extreme cold and its effects can vary across different areas of the world. In regions that are not used to winter weather, near freezing temperatures are considered "extreme cold.

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The first report from Gallagher’s 2024 US Workforce Trends Report Series, includes data from 3,500+ employers who participated in the 2024 US Benefits Strategy & Benchmarking Survey. The report provides benchmarks for benefits, HR and people strategies to help organizations thrive. Organizations continue to rank retention as the top priority for HR, and second highest for operations.

Healthcare

Unosquare

OCTOBER 9, 2024

Low-code and no-code platforms are revolutionizing software development. Unosquare is no stranger to these tools as they allow individuals with little to no coding experience to create functional applications, shortening development cycles and reducing reliance on full-stack developers. However, while these platforms present remarkable advantages, they may also bring unique challenges to UI/UX designers and software developers; ultimately affecting the results and customer satisfaction you expec

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Design Flexibility Finance Healthcare 52

Perficient Digital Transformation

OCTOBER 9, 2024

Accessibility compliance in medical device software is more than a regulatory checkbox; it’s a strategic necessity that impacts user safety, market reach, and brand reputation. For decision makers such as Chief Product Officers, Heads of Engineering, and VPs of Technology, ensuring that software is accessible for people with disabilities is important for several reasons.

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Capgemini

OCTOBER 10, 2024

Driving sustainable change in the workplace: The power of My Sustainability Score Aleksandra Domagala 23 Sep 2024 Facebook Twitter Linkedin In today’s rapidly evolving business landscape, sustainability is no longer just a buzzword – it’s a critical driver for success and environmental stewardship. Organizations worldwide are realizing that integrating sustainable practices into their operations isn’t just beneficial for the planet, but for their business as well.

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The Global Small Business Blog

OCTOBER 15, 2024

©iStock/Dimple Bhati Small and medium-sized enterprises (SMEs) are at the heart of the global economy, representing over 90% of businesses employing up to 70% of the workforce, and driving half of the world's GDP. Despite their critical role, they face a staggering $5.7 trillion financing gap globally, which increases to $8 trillion when including informal businesses.

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Diversity and inclusion are crucial for building a strong and innovative workforce. Discover how AI technology can revolutionize your hiring process and drive diversity in your organization. Explore over 10 ways AI recruiting tools can help you identify a wider pool of candidates, enhance communication strategies, and eliminate unconscious bias. Embrace the future of recruitment and create a more diverse and inclusive workplace with AI technology.