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Initiatives like “Skill India” focuses on developing talent in areas crucial for retail, such as data analytics and AI, ensuring a ready workforce for GCCs while “Digital India” has improved digital infrastructure, benefiting retail GCCs through enhanced e-commerce capabilities and efficient supply chain management.
For example, a mid-sized e-commerce project that costs $150,000 – $200,000 in the US could be completed for $75,000 – $100,000 in Vietnam, representing savings of up to 50%. E-commerce projects require expertise in inventorymanagement systems, payment processing, and user experience design optimized for online shopping.
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