2001 BPO Outsourcing 
Raya Contact Center
SEPTEMBER 28, 2022
Everest Group is a US-based leading global research firm that shares insights on BPO , IT, business processes , and engineering services. Everest Group’s recognition comes on the heel of RAYA CX’s strategic CX partnership with Zain KSA , being listed in the IAOP’s top 100 outsourcing list in 2022 , and the acquisition of Gulf CX.
Raya Contact Center
OCTOBER 3, 2021
As a BPO industry leader on a customer experience (CX) transformational journey, these CCW awards are a fruition of our efforts towards excellence and global expansion.”. RAYA CX has been the customer experience partner and global services provider for Fortune 1000 companies in North America, Europe, the Middle East, and Africa since 2001.
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Raya Contact Center
MARCH 10, 2022
Just like Facebook’s rebranding and new name Meta, RCC’s transformation to RCX has been buzzworthy in the BPO industry. RCX has expanded into new leading markets by opening a premise in the US – which has 35% of the global outsourcing market – under the name Raya Customer Experience -LLC in Delaware.
Magellan Solutions
MARCH 4, 2020
The outsourcing industry of India has experienced rapid growth over the years. When outsourcing minor business aspects, companies would consider India. In a recent survey conducted in the USA, 85% of American companies that outsource to India deploy their non-core business processes. American Express .
Magellan Solutions
MAY 21, 2019
For years now, the Philippines have been listed as one of the best countries to outsource BPO services from. BPO in the Philippines has beaten India as the best customer service call center location. As benefits of outsourcing in the country get known by many companies that want the service, they opt to do it in the country.
Raya Contact Center
APRIL 19, 2024
Cairo, Egypt, 17th of April 2024: Raya Customer Experience (RCX), a leading BPO company, is pleased to announce the appointment of Alaa ElKhishen as its new Chief Executive Officer (CEO), effective April 2024. Alaa has continually showcased his proficiency in driving operational efficiency and strategic growth.
Magellan Solutions
FEBRUARY 2, 2022
When businesses discuss outsourcing initiatives, it always comes down to markets specializing in BPO services like the Philippines. The Philippines has always been in a tight race with India as the best BPO services provider in the world. 2000 : The BPO industry contributed 0.075% to the country’s GDP. billion by 2022.
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