Raya Contact Center

FEBRUARY 21, 2024

For the fourth consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. The recognition is given by the International Association of Outsourcing Professionals® ( IAOP ), which is a global, standard-setting organization and advocates for the outsourcing profession based in the US.

Outsourcing 75

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 75

Raya Contact Center

SEPTEMBER 28, 2022

Everest Group’s recognition comes on the heel of RAYA CX’s strategic CX partnership with Zain KSA , being listed in the IAOP’s top 100 outsourcing list in 2022 , and the acquisition of Gulf CX. The deal highlights RCX’s recent increased efforts to expand its footprint geographically, specifically in the EMEA region.

Business Process Outsourcing 98

Business Process Outsourcing BPO Outsourcing Engineering 98

Raya Contact Center

OCTOBER 3, 2021

RAYA CX has been the customer experience partner and global services provider for Fortune 1000 companies in North America, Europe, the Middle East, and Africa since 2001.

Business Process Outsourcing 98

Business Process Outsourcing BPO Customer Support Outsourcing 98

Raya Contact Center

MARCH 10, 2022

RCX has expanded into new leading markets by opening a premise in the US – which has 35% of the global outsourcing market – under the name Raya Customer Experience -LLC in Delaware. This year, RCX was also listed among the top 100 global outsourcing companies in the IAOP rankings.

Global Outsourcing 98

Global Outsourcing Business Process Outsourcing Outsourcing BPO 98

Raya Contact Center

AUGUST 30, 2021

RAYA has been the customer experience partner and global services provider for fortune 1000 brands in North America, Europe, the Middle East, and Africa since 2001. About Openner. Openner is an early-stage Venture Builder that combines company building and venture capital funding to build, launch and grow market-defining tech companies.

Business Process Outsourcing 98

Business Process Outsourcing Customer Support Research Collaborations 98

Magellan Solutions

MARCH 4, 2020

The outsourcing industry of India has experienced rapid growth over the years. When outsourcing minor business aspects, companies would consider India. In a recent survey conducted in the USA, 85% of American companies that outsource to India deploy their non-core business processes. American Express .

Outsourcing 64

Outsourcing Call Center E-Commerce BPO 64

Raya Contact Center

APRIL 19, 2024

ElKhishen brings over three decades of extensive experience in the telecommunications, outsourcing, and technology sectors, along with a proven track record of transformative leadership. Before Webhelp, ElKhishen served as the Executive Vice President at Majorek UK, and before that held the position of CEO at ECCO Outsourcing.

BPO 64

BPO Business Process Outsourcing Outsourcing Administrative 64

Raya Contact Center

AUGUST 23, 2022

This partnership reflects the contributions of RAYA CX in the outsourcing industry, how it supports major companies around the world, and its prominent presence in the Gulf region and the Kingdom of Saudi Arabia, especially since it acquired the “Gulf CX” company last year, which was established in 2015. About Zain KSA.

Management 76

Management Business Process Outsourcing Outsourcing Customer Service 76

Raya Contact Center

AUGUST 21, 2022

This partnership reflects the contributions of RAYA CX in the outsourcing industry, how it supports major companies around the world, and its prominent presence in the Gulf region and the Kingdom of Saudi Arabia, especially since it acquired the “Gulf CX” company last year, which was established in 2015. About Zain KSA.

Business Process Outsourcing 76

Business Process Outsourcing Outsourcing Management Customer Service 76

Raya Contact Center

MARCH 10, 2022

This was achieved through over 800 professional employees providing outsourcing services, 90% of them native to the Gulf region. Considering the fierce competition and fast-paced technological developments in the outsourcing sector, how is Raya CX developing its technologies in order to achieve its long-term goals?

Human Resources 98

Human Resources Outsourcing Marketing Outsourcing Professionals 98

Raya Contact Center

NOVEMBER 26, 2023

RAYA has been the preferred partner of customer service, technical support, and global services for Fortune 500 companies across North America, Europe, the Middle East, and Africa since 2001.

Business Process Outsourcing 85

Business Process Outsourcing Customer Support Marketing Efficiency 85

Raya Contact Center

DECEMBER 26, 2021

This was achieved through over 800 professional employees providing outsourcing services, 90% of them native to the Gulf region. Considering the fierce competition and fast-paced technological developments in the outsourcing sector, how is Raya CX developing its technologies in order to achieve its long-term goals?

Human Resources 97

Human Resources Outsourcing Marketing Outsourcing Professionals 97

Raya Contact Center

NOVEMBER 26, 2023

RAYA has been the preferred partner of customer service, technical support, and global services for Fortune 500 companies across North America, Europe, the Middle East, and Africa since 2001.

Business Process Outsourcing 82

Business Process Outsourcing Customer Support Marketing Efficiency 82

Raya Contact Center

APRIL 19, 2024

ElKhishen brings over three decades of extensive experience in the telecommunications, outsourcing, and technology sectors, along with a proven track record of transformative leadership. Before Webhelp, ElKhishen served as the Executive Vice President at Majorek UK, and before that held the position of CEO at ECCO Outsourcing.

BPO 52

BPO Business Process Outsourcing Outsourcing Administrative 52

Raya Contact Center

SEPTEMBER 6, 2021

Raya CX has been an established outsourced CX provider serving EMEA for the past 20 years. Raya Customer Experience (RCX) offers outsourced customer support to clients in the Middle East, Africa, Europe, and recently North America through Work-At-Home and offshored delivery. I’m delighted to welcome Sam Hanna to the team.

E-Commerce 52

E-Commerce Business Process Outsourcing Offshoring Customer Support 52

Magellan Solutions

MAY 21, 2019

For years now, the Philippines have been listed as one of the best countries to outsource BPO services from. As benefits of outsourcing in the country get known by many companies that want the service, they opt to do it in the country. Now, let us talk about the advantages a company can get when they outsource. Tax incentives.

Business Process Outsourcing 45

Business Process Outsourcing BPO Call Center Outsourcing 45

Raya Contact Center

SEPTEMBER 16, 2021

RAYA CX has been the customer experience partner and global services provider for fortune 1000 brands in North America, Europe, the Middle East, and Africa since 2001. Media Contacts: Mina Habib, Head of Marketing Communications, Raya CX.

Business Process Outsourcing 52

Business Process Outsourcing Customer Support Outsourcing Marketing 52

Raya Contact Center

SEPTEMBER 28, 2022

Everest Group’s recognition comes on the heel of RAYA CX’s strategic CX partnership with Zain KSA , being listed in the IAOP’s top 100 outsourcing list in 2022 , and the acquisition of Gulf CX. The deal highlights RCX’s recent increased efforts to expand its footprint geographically, specifically in the EMEA region.

Business Process Outsourcing 52

Business Process Outsourcing BPO Outsourcing Engineering 52

Raya Contact Center

NOVEMBER 4, 2021

RCX has expanded into new leading markets by opening a premise in the US – which has 35% of the global outsourcing market – under the name Raya Customer Experience -LLC in Delaware. This year, RCX was also listed among the top 100 global outsourcing companies in the IAOP rankings.

Global Outsourcing 52

Global Outsourcing Business Process Outsourcing Outsourcing BPO 52

Raya Contact Center

AUGUST 22, 2022

This partnership reflects the contributions of RAYA CX in the outsourcing industry, how it supports major companies around the world, and its prominent presence in the Gulf region and the Kingdom of Saudi Arabia, especially since it acquired the “Gulf CX” company last year, which was established in 2015. About Zain KSA.

Management 40

Management Business Process Outsourcing Outsourcing Customer Service 40

Magellan Solutions

DECEMBER 11, 2023

Now, picture this: it’s 2001, and Frederick works in a call center called Etelecare. Magellan Solutions continued to grow and changed course, turning its focus to outsourcing call center operations. We are improving what we do to get clients to succeed in outsourcing. In 2008, we experienced a significant transformation.

Call Center 52

Call Center BPO Offshoring Accounting 52

Raya Contact Center

DECEMBER 26, 2021

This was achieved through over 800 professional employees providing outsourcing services, 90% of them native to the Gulf region. Considering the fierce competition and fast-paced technological developments in the outsourcing sector, how is Raya CX developing its technologies in order to achieve its long-term goals?

Human Resources 52

Human Resources Outsourcing Marketing Outsourcing Professionals 52

SIG Speaks

APRIL 25, 2023

The Certified Sourcing Professional (CSP) Program is a 10-week course that focuses on the hard and soft skills of sourcing, including strategic sourcing and outsourcing methodologies, as well as best practices in negotiations. To me, with ever-evolving businesses, change management is critical to learn and use as we move forward.

Sourcing 40

Sourcing Management Co-Sourcing Strategic Sourcing 40

TMS

JUNE 18, 2021

Since 2001 Mailchimp has been handling email marketing automation successfully. Its founder, Kevin Systrom, built the entire thing during his free time. Instagram is now a household name rivaling any social media platform. Make Your Brand Known. Multitudes of businesses use it to deliver billions of emails each day.

Co-Sourcing 52

Co-Sourcing Software Right-Sizing Design 52

Vilmate

JUNE 22, 2023

DevOps emerged in the Agile world in 2001, coinciding with the rise in popularity of Scrum as the most widely used agile framework. The team can outsource all repetitive tasks and processes to artificial intelligence. The DevOps model integrates the work of the development and operations teams. Intelligent automation.

Engineering 52

Engineering Software Automation Collaborations 52

Raya Contact Center

MARCH 13, 2022

For the second consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. The recognition is given by the International Association of Outsourcing Professionals® (IAOP), which is a global, standard-setting organization and advocate for the outsourcing profession based in the US.

Outsourcing 98

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 98

Magellan Solutions

FEBRUARY 2, 2022

When businesses discuss outsourcing initiatives, it always comes down to markets specializing in BPO services like the Philippines. 2001 : The Contact Center Association of the Philippines (CCAP) was established during Mar Roxas’ term as the DTI Secretary. Do you need help in outsourcing your call center services?

Call Center 75

Call Center BPO Government Outsourcing 75

Groove Technology

DECEMBER 16, 2024

The publication of the Agile Manifesto in 2001 marked a significant shift towards iterative development, customer collaboration, and responsiveness to change. At Groove Technology, we leverage our decade-long expertise in implementing both methodologies across diverse software outsourcing projects.

Flexibility 130

Flexibility Software Manufacturing Right-Sizing 130