Raya Contact Center

MARCH 10, 2022

With expansion plans into new regions and the growth of its digital suite of services, RCX is on the right track towards achieving its objectives. The decision to expand digitally and offer a more comprehensive digital suite of services is the company’s primary focus. The key pillars of RCX’s strategy for the near future are three. “The

Global Outsourcing 98

Global Outsourcing Business Process Outsourcing Outsourcing BPO 98

Raya Contact Center

OCTOBER 3, 2021

In addition, RCX was awarded in two corporate categories, which were Best in Customer Service and Best Home/Remote Agent Program, presented by Maggi Dewedar, Director of Support Functions. The PEAK Matrix assessment measures service and technology providers’ overall capabilities and the impact they create in the market.

Business Process Outsourcing 98

Business Process Outsourcing BPO Customer Support Outsourcing 98

Raya Contact Center

AUGUST 30, 2021

RAYA has been the customer experience partner and global services provider for fortune 1000 brands in North America, Europe, the Middle East, and Africa since 2001.

Business Process Outsourcing 98

Business Process Outsourcing Customer Support Research Collaborations 98

Magellan Solutions

MARCH 4, 2020

The outsourcing industry of India has experienced rapid growth over the years. When outsourcing minor business aspects, companies would consider India. In a recent survey conducted in the USA, 85% of American companies that outsource to India deploy their non-core business processes. American Express .

Outsourcing 64

Outsourcing Call Center E-Commerce BPO 64

Raya Contact Center

MARCH 10, 2022

Gulf CX is one of the biggest companies in the field of contact center services and was named as the top service support provider in the Middle East in 2018. This was achieved through over 800 professional employees providing outsourcing services, 90% of them native to the Gulf region. Thirdly, geographic expansion.

Human Resources 98

Human Resources Outsourcing Outsourcing Professionals Marketing 98

Raya Contact Center

AUGUST 23, 2022

This partnership reflects the contributions of RAYA CX in the outsourcing industry, how it supports major companies around the world, and its prominent presence in the Gulf region and the Kingdom of Saudi Arabia, especially since it acquired the “Gulf CX” company last year, which was established in 2015.

Management 76

Management Business Process Outsourcing Outsourcing Customer Service 76

Raya Contact Center

AUGUST 21, 2022

This partnership reflects the contributions of RAYA CX in the outsourcing industry, how it supports major companies around the world, and its prominent presence in the Gulf region and the Kingdom of Saudi Arabia, especially since it acquired the “Gulf CX” company last year, which was established in 2015.

Business Process Outsourcing 76

Business Process Outsourcing Outsourcing Management Customer Service 76

Raya Contact Center

DECEMBER 26, 2021

Gulf CX is one of the biggest companies in the field of contact center services and was named as the top service support provider in the Middle East in 2018. This was achieved through over 800 professional employees providing outsourcing services, 90% of them native to the Gulf region. Thirdly, geographic expansion.

Human Resources 97

Human Resources Outsourcing Outsourcing Professionals Marketing 97

Raya Contact Center

APRIL 19, 2024

ElKhishen brings over three decades of extensive experience in the telecommunications, outsourcing, and technology sectors, along with a proven track record of transformative leadership. Before Webhelp, ElKhishen served as the Executive Vice President at Majorek UK, and before that held the position of CEO at ECCO Outsourcing.

BPO 64

BPO Business Process Outsourcing Outsourcing Administrative 64

Raya Contact Center

NOVEMBER 26, 2023

Additionally, the increase in services provided and innovation has substantially increased its revenue and helped RAYA CX secure this spot. RAYA has been the preferred partner of customer service, technical support, and global services for Fortune 500 companies across North America, Europe, the Middle East, and Africa since 2001.

Business Process Outsourcing 85

Business Process Outsourcing Customer Support Marketing Efficiency 85

Raya Contact Center

NOVEMBER 26, 2023

Additionally, the increase in services provided and innovation has substantially increased its revenue and helped RAYA CX secure this spot. RAYA has been the preferred partner of customer service, technical support, and global services for Fortune 500 companies across North America, Europe, the Middle East, and Africa since 2001.

Business Process Outsourcing 82

Business Process Outsourcing Customer Support Marketing Efficiency 82

Raya Contact Center

APRIL 19, 2024

ElKhishen brings over three decades of extensive experience in the telecommunications, outsourcing, and technology sectors, along with a proven track record of transformative leadership. Before Webhelp, ElKhishen served as the Executive Vice President at Majorek UK, and before that held the position of CEO at ECCO Outsourcing.

BPO 52

BPO Business Process Outsourcing Outsourcing Administrative 52

Raya Contact Center

SEPTEMBER 6, 2021

Raya CX has been an established outsourced CX provider serving EMEA for the past 20 years. Raya Customer Experience (RCX) offers outsourced customer support to clients in the Middle East, Africa, Europe, and recently North America through Work-At-Home and offshored delivery. I’m delighted to welcome Sam Hanna to the team.

E-Commerce 52

E-Commerce Business Process Outsourcing Offshoring BPO 52

Magellan Solutions

MAY 21, 2019

For years now, the Philippines have been listed as one of the best countries to outsource BPO services from. It has maintained its crown as the number one country that offers great call center services for various businesses across the world. Now, let us talk about the advantages a company can get when they outsource.

Business Process Outsourcing 45

Business Process Outsourcing BPO Call Center Outsourcing 45

Raya Contact Center

SEPTEMBER 16, 2021

The PEAK Matrix® assessment measures service and technology providers’ overall capabilities and the impact they create in the market. RAYA CX has been the customer experience partner and global services provider for fortune 1000 brands in North America, Europe, the Middle East, and Africa since 2001.

Business Process Outsourcing 52

Business Process Outsourcing Customer Support Outsourcing Marketing 52

Magellan Solutions

FEBRUARY 2, 2022

When businesses discuss outsourcing initiatives, it always comes down to markets specializing in BPO services like the Philippines. The Philippines has always been in a tight race with India as the best BPO services provider in the world. The Philippines has done so much to cement its dominant status in the call center industry.

Call Center 75

Call Center BPO Government Outsourcing 75

Raya Contact Center

SEPTEMBER 28, 2022

Everest Group is a US-based leading global research firm that shares insights on BPO , IT, business processes , and engineering services. The PEAK Matrix® assessment measures service and technology providers’ overall capabilities and the impact they create in the market. .

Business Process Outsourcing 52

Business Process Outsourcing BPO Outsourcing Engineering 52

Raya Contact Center

NOVEMBER 4, 2021

With expansion plans into new regions and the growth of its digital suite of services, RCX is on the right track towards achieving its objectives. The decision to expand digitally and offer a more comprehensive digital suite of services is the company’s primary focus. The key pillars of RCX’s strategy for the near future are three. “The

Global Outsourcing 52

Global Outsourcing Business Process Outsourcing Outsourcing BPO 52

Raya Contact Center

DECEMBER 26, 2021

Gulf CX is one of the biggest companies in the field of contact center services and was named as the top service support provider in the Middle East in 2018. This was achieved through over 800 professional employees providing outsourcing services, 90% of them native to the Gulf region. Thirdly, geographic expansion.

Human Resources 52

Human Resources Outsourcing Outsourcing Professionals Marketing 52

Magellan Solutions

DECEMBER 11, 2023

Now, picture this: it’s 2001, and Frederick works in a call center called Etelecare. What’s fascinating is Fred’s realization during his work at a call center. ” And so, Magellan Solutions was born in 2000, not just as a business venture but as a mission to revolutionize BPO services.

Call Center 52

Call Center BPO Offshoring Accounting 52

Raya Contact Center

AUGUST 22, 2022

This partnership reflects the contributions of RAYA CX in the outsourcing industry, how it supports major companies around the world, and its prominent presence in the Gulf region and the Kingdom of Saudi Arabia, especially since it acquired the “Gulf CX” company last year, which was established in 2015.

Management 40

Management Business Process Outsourcing Outsourcing Customer Service 40

SIG Speaks

APRIL 25, 2023

In furthering my belief that change management is an essential skill for the procurement professional, we can look at the successes and failures of changing a service provider. The sourcing lead ensured buy-in from the plant's critical stakeholders for the food service change by clearly communicating the industry.

Sourcing 40

Sourcing Management Co-Sourcing Strategic Sourcing 40

Vilmate

JUNE 22, 2023

Moreover, the shift towards the Software-as-a-service (SaaS) model has made many companies heavily reliant on the cloud. DevOps emerged in the Agile world in 2001, coinciding with the rise in popularity of Scrum as the most widely used agile framework. Customers now demand not only fast updates but also security.

Engineering 52

Engineering Software Automation Collaborations 52

Pure Moderation

MAY 21, 2021

Which customer service outsourcing company is the best? For many small to medium (and larger) sized enterprises, outsourcing is no longer just an option to consider, as much as it is an absolute necessity in terms of growth and survival. In no aspect of the business is this truer than in the area of customer service.

Customer Service 94

Customer Service Outsourcing Service Customer Support 94

Raya Contact Center

MARCH 13, 2022

For the second consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. The recognition is given by the International Association of Outsourcing Professionals® (IAOP), which is a global, standard-setting organization and advocate for the outsourcing profession based in the US.

Outsourcing 98

Outsourcing Supply Chain Management Global Outsourcing Selective Outsourcing 98

TMS

JUNE 18, 2021

Your idea, product, or service has to stand out. It provided a service that people loved. Now Uber is providing its service in cities all over the world. Sometimes the service or market you want to break into is already well-established. As was the case with the payment services. Experiment With Variety.

Co-Sourcing 52

Co-Sourcing Software Right-Sizing Design 52

Groove Technology

DECEMBER 16, 2024

The publication of the Agile Manifesto in 2001 marked a significant shift towards iterative development, customer collaboration, and responsiveness to change. Examples might include manufacturing processes, service desk management, or IT operations, where the work can be viewed as continuous with consistent outputs.

Flexibility 130

Flexibility Software Right-Sizing Manufacturing 130