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It can be easy to assume that Apple does this to save up on laborcosts, since labor tends to be cheaper in other countries. While that may be part of the reason for their offshore outsourcing, it is actually about the materials, as well. However, Amex also outsources part of their workforce.
There are many reasons why some US companies outsource their IT support to India. One of them is the low laborcost. The purpose of outsourcing was the movement of work to cheaper labor in Indian markets. American Express (AMEX) has been practicing businessprocessoutsourcing in India.
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