article thumbnail

Building the Right Business Model and Capabilities with Effective Database Management

Premier BPO

Since 2003, Premier BPO has delivered exceptional client value through its  award-winning approach. It consistently exceeds industry benchmarks with an 85% client CSAT and an NPS score 20% higher than average.

article thumbnail

Conquer Modern CX Demands: How to Future-Proof Your Contact Center

Premier BPO

Since 2003, Premier BPO has delivered exceptional client value through its award-winning approach , consistently exceeding industry benchmarks with an 85% client CSAT and an NPS score 20% higher than average. Companies would have to tailor their customer-centric sustainability approach according to the aspirations of modern-day customers.

BPO 246
professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Outsourcing’s Best Kept Secret – Offshoring To Pakistan In The Words Of An Industry Veteran

Premier BPO

I headed ClientLogic from 1997 to 2003, growing that organization from 1200 to 12,000 people in those six years, expanding the organization from the UK and America to 14 other countries; including India and the Philippines. Premier BPO has outsourcing operations established in Pakistan since 2003.

article thumbnail

AI-Powered Customer Service: Friend or Foe? Why Digital CX is Failing (and How to Fix It)

Premier BPO

Premier BPO Empowering CX Transformations Since 2003, Premier BPO has delivered exceptional client value, consistently exceeding industry benchmarks with an 85% client CSAT and an NPS score 20% higher than average. A belief in transparent communication with customers helps set realistic expectations, foster trust, and reduce frustration.

article thumbnail

Overcoming Gen AI Challenges: The Power of Tech-Enabled Outsourcing

Premier BPO

How Tech-Enabled Outsourcing Helps to Overcome Barriers to Gen AI Adoption Since 2003, Premier BPO has delivered exceptional client value, consistently exceeding industry benchmarks with an 85% client CSAT and an NPS score 20% higher than average.

article thumbnail

Enterprise Browsers Reignite the Browser Wars, But This Time for Businesses

Forrester Digital Transformation

Safari came along for Mac in 2003, […]. I’ve been in the IT industry long enough to remember the start of the Browser Wars when Internet Explorer took on Netscape in the late 1990s. Product names like Mosaic, Netscape, “IE”, and Mozilla (and its next iteration with Firefox) were all part of the browser market development.

Marketing 130
article thumbnail

How Many Sales Processes Do You Need? Making The Case For One Sales Process Across The Organization

Forrester Digital Transformation

On October 1, 1990, The Human Genome Project (HGP) was begun and was completed in April of 2003. The HGP gave the world the ability, for the first time, to read nature’s complete genetic blueprint for building a human being. As it turns out, the genetic similarity between a human and a human is 99.9%. […].

Sales 130