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AI-Powered Customer Service: Friend or Foe? Why Digital CX is Failing (and How to Fix It)

Premier BPO

CX leaders believe investing heavily in AI across virtually every stage of the customer journey should improve the CX, with 65% of CX leaders saying that traditional customer service methods are outdated compared to the efficiency of AI and bots. Best Practices for AI & Self-Service 3. References 1. IBM Global AI Adoption Index 4.

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AI-Powered Healthcare: Boosting Patient Experience and Efficiency

Premier BPO

3 Unfortunately, the healthcare industry hasn’t been able to leverage the full potential of these AI-powered tools that have the potential to enhance customer experience, bring cost savings, boost efficiency, and bring accessibility to healthcare services.

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Integrating EDI and ETL for Seamless Business Operations

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This automation reduces manual entry errors, accelerates transaction processing, and swiftly allows businesses to respond to market demands. How Integrating EDI and ETL Can Improve Data Flow and Decision-Making Automated data transfers significantly reduce human error and help ensure data consistency.

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The Bot Backlash: How Misguided Chatbot Implementation is Ruining Your Customer Experience

Premier BPO

Whether due to customer word choice variations, use of slang terminology, or various other complexities, most current chatbots cannot deliver the type of precise and relevant information to increase customer satisfaction and trust in the self-service tool. Customers feel overwhelmed or lost as the content often doesn’t match their query.

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SSOW 23 Key Takeaways – Leading Shared Services into the Future

Premier BPO

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

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Call & Contact Center Expo 2023: Insights and Key Takeaways

Premier BPO

Some highlights from collective event sessions included: The need for technology and automation in call centers is still prevalent. Companies are looking to improve customer service and still finding it hard to reach the right talent to scale.

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What Is The Difference Between Windows Server Editions?

31 West

The Foundation Edition was primarily designed for IT service desks that required minimal security and an IT infrastructure that supported core business operations. Enterprise Edition Launched with the Windows Server 2003, the Enterprise edition is for medium and large-scale corporations that need the most up-to-date IT infrastructure.

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