2003, Call Center and Shared Services

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2003

Call Center

Shared Services

The SOCAP Recap Part 2 – Indy Fall Symposium 2022

Premier BPO

OCTOBER 21, 2022

Some best practices include: Consolidated/Shared Service Models/Organizational Structure. Asking about the best call and worst calls agents have taken that day. Have background noise of a call center, white noise. ROI of a Call Center – Bill Gosling Outsourcing. The focusROI is WFM.

Co-Sourcing

Co-Sourcing BPO Call Center Sourcing

10 Big Companies That Outsource to India and Their Struggles

Magellan Solutions

MARCH 4, 2020

India has reported a 70% loss of voice and call center business to competitors like the Philippines and European countries. It has forced some corporations to relocate their call centers to the US for compliance purposes. Later on, it started outsourcing its IT and customer services too.

Outsourcing

Outsourcing Call Center E-Commerce BPO

Global Sourcing Brief

The SOCAP Recap Part 2 – Indy Fall Symposium 2022

10 Big Companies That Outsource to India and Their Struggles

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