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User-Centered Design Principles Chatbots lack a flexible, interactive design that hinders their ability to handle multiple queries and multitask. This becomes a source of great dissatisfaction for consumers. 3 Only leveraging a more flexible and interactive design would improve ease of use and overall consumer satisfaction.
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To successfully implement this, an organization must identify key data sources and work towards defining relevant KPIs and metrics. Without good governance, your teams end up spending 30% of their time on non-value-added tasks such as data sourcing, processing, cleanup, and manual reporting.
Here’s what our COO, Dave Shapiro, expressed afterward: “The recent SSOW conference in Orlando was a great source of industry ideas and we appreciated the many people who visited our booth. The company offers co-sourcing, a hybrid approach to outsourcing, across multiple functions for several industries through its global sites.
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