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Paving the Path to Data-Driven Success: Essential Steps for Transformation

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To successfully implement this, an organization must identify key data sources and work towards defining relevant KPIs and metrics. 2 Ensure Data Quality and Governance Without good governance, your teams end up spending 30% of their time on non-value-added tasks such as data sourcing, processing, cleanup, and manual reporting.

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The Bot Backlash: How Misguided Chatbot Implementation is Ruining Your Customer Experience

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User-Centered Design Principles Chatbots lack a flexible, interactive design that hinders their ability to handle multiple queries and multitask. This becomes a source of great dissatisfaction for consumers. 3 Only leveraging a more flexible and interactive design would improve ease of use and overall consumer satisfaction.

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Offshore Staff Augmentation: Your Guide to Solve Talent Shortages

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4 Offshore Co-Sourcing: The Ultimate Team Booster Offshore staff augmentation involves engaging third-party service providers from other countries to support the in-house employees. Common Misconceptions About Offshore Co-Sourcing Numerous businesses and management experts remain unclear about offshore staff augmentation.

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Paving the Path to Data-Driven Success: Essential Steps for Transformation

Premier BPO

To successfully implement this, an organization must identify key data sources and work towards defining relevant KPIs and metrics. Without good governance, your teams end up spending 30% of their time on non-value-added tasks such as data sourcing, processing, cleanup, and manual reporting.

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SSOW 23 Key Takeaways – Leading Shared Services into the Future

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Here’s what our COO, Dave Shapiro, expressed afterward: “The recent SSOW conference in Orlando was a great source of industry ideas and we appreciated the many people who visited our booth. The company offers co-sourcing, a hybrid approach to outsourcing, across multiple functions for several industries through its global sites.