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Building the Right Business Model and Capabilities with Effective Database Management

Premier BPO

A solid database system that can grow with an organization’s needs ensures seamless data integration and analytics, even as data sources multiply. Second, implementing integrated data systems across departments is essential to break down silos and foster collaboration.

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First-Time Outsourcing Specialist Speaking at SOCAP

Premier BPO

Event Overview: SOCAP Internation Spring Symposium is a two-day event that brings together industry impact leaders and entrepreneurs from various sectors to explore emerging trends, exchange ideas, and collaborate. Ready to take the first step towards outsourcing success?

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Meet the Premier BPO team to Elevate your CX. Join our breakout session at Call & Contact Center Expo U.S. Don’t miss out!

Premier BPO

With hundreds of exhibitors and speakers, the event provides an excellent opportunity for attendees to collaborate and learn about the latest trends and techniques prevalent and applicable in the industry. This year’s focus is Maximizing Customer Experience through Digital Transformation.

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PCI Certified Outsourcer Presenting at Call & Contact Center Expo – Stand #4047

Premier BPO

With hundreds of exhibitors and speakers, the event provides an excellent opportunity for attendees to collaborate and learn about the latest trends and techniques prevalent and applicable in the industry. This year’s focus is Maximizing Customer Experience through Digital Transformation.

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Outsourcing’s Best Kept Secret – Offshoring To Pakistan In The Words Of An Industry Veteran

Premier BPO

Ironically, the global pandemic has shown a dramatic example of why Pakistan is a source of superior providers of outsourcing capabilities and processes which many Fortune 500, Inc. The government was keen on collaborating with us as one of the first movers in that geography.

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Elevate Your Contact Center with Premier BPO at ICMI Contact Center Expo

Premier BPO

Visit our booth 418, to learn more about our outsourcing capabilities, hear success stories, and discuss how we can collaborate to drive your contact center’s growth. The company offers co-sourcing, a hybrid approach to outsourcing, across multiple functions for several industries through its global sites.

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Call & Contact Center Expo 2023: Insights and Key Takeaways

Premier BPO

The exhibition covered various aspects of customer support, CX, UX, Channel Partnering, Cyber, Data & Smart Security, and Collaboration Technology. Providing a unique perspective on how the changing business landscape requires a partnership mentality, Premier BPO COO, Dave Shapiro highlighted how co-sourcing fits the narrative.