From Home Office to Industry Leader: Magellan Solutions’ Evolution and Leadership Journey
Magellan Solutions
DECEMBER 11, 2023
In 2003, the company’s first campaign focused on 411 directory assistance. The company focused on process improvement, which has helped SMEs be successful offshore. It started with 14 agents handling brief inquiries in less than 30 seconds. Magellan Solutions is still restructuring its management team.
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