Boosting Customer Experience (CX): Why Nearshoring is the New Frontier
Premier BPO
JULY 23, 2024
The Results The solutions led to significant improvements in customer experience and operational efficiency as staff reduction by 30% brought in savings of approximately $180k annually. The streamlined operational work plan helped decrease the abandon rate from 27% to 3%, reducing average handling time from 11 to 8 minutes.
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