Premier BPO

JULY 19, 2024

They demand more so that the customer service they receive is optimized precisely to their needs. Today’s customers expect a frictionless omnichannel journey, seamlessly switching between voice, chat, email, social media, or self-service options without repeating information.

BPO 84

BPO Efficiency Research Customer Service 84

Premier BPO

OCTOBER 8, 2024

It is best to leverage the expertise of a tech-enabled service partner who can guide you through the integration process. Why Outsource EDI and ETL Services Leveraging tech-enabled services for EDI and ETL can unlock numerous benefits for your organization. Outsourced EDI and ETL services can lead to more efficient operations.

BPO 76

BPO Co-Sourcing Outsourcing Government 76

Mercans

JANUARY 12, 2024

Changes in national daily minimum wage In line with Section 113 (1) (a) of the Labour Act, 2003 (Act 651), the National Tripartite Committee has increased the national daily minimum wage from GHS 14.88 Please contact your Mercans’ services delivery team for any additional information regarding the implications of the above change.

Payroll 40

Payroll Insurance Service 40

Mercans

AUGUST 11, 2023

Please find the previous and new law comparison in the below table: Article (New Law) Old Labor Law (35/2003) New Labor Law (53/2023) 61 Gratuity, 15 days basic for first 3 years. 50 days maternity leave; total 3 time during service with an employer - 98 days maternity leave; total number of times it can be availed not specified. . -

Payroll 40

Payroll Government Service 40

Premier BPO

APRIL 28, 2023

Premier BPO has invested in security and compliance processes including obtaining PCI certification and has been serving clients since 2003. This is done by immersing itself in the client’s values and objectives and by providing dedicated resources that serve as a blended workforce within the client’s organization.

Outsourcing 59

Outsourcing Co-Sourcing BPO Offshoring 59

Premier BPO

OCTOBER 3, 2023

Discover how Premier BPO can support your contact center’s capabilities and enhance your customer service efforts. We’d be happy to discuss how Premier BPO can contribute to enhancing your contact center’s capabilities and assisting in delivering superior customer service.

BPO 52

BPO Co-Sourcing Outsourcing Customer Service 52

Premier BPO

APRIL 18, 2023

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. We enable high-touch service in Contact Center Solutions: Omnichannel Contact Center Support (Call, Email, Live Chat, Bots, SMS, etc.) The post Meet the Premier BPO team to Elevate your CX.

BPO 52

BPO Co-Sourcing Outsourcing Sourcing 52

Premier BPO

APRIL 18, 2023

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. We enable high-touch service in Contact Center Solutions: Omnichannel Contact Center Support (Call, Email, Live Chat, Bots, SMS, etc.)

Co-Sourcing 52

Co-Sourcing Outsourcing BPO Sourcing 52

MicroAgility

FEBRUARY 22, 2022

Paul is expected to help MicroAgility expand its best-in-class strategy execution services to companies in the Texas Triangle (AKA Texaplex). MicroAgility, a business transformation agency specialized in strategy execution, was founded in 2003 by former executives of “Big Four” consulting and Wall Street firms. About MicroAgility.

Business Development 52

Business Development Service 52

Premier BPO

NOVEMBER 6, 2024

Food and Drug Administration (FDA): A Class I recall involves a product or a service that poses a reasonable risk of causing severe health consequences or death. Since 2003, Premier BPO has delivered exceptional client value through its  award-winning approach.

BPO 75

BPO Outsourcing Pharmaceuticals Customer Support 75

Premier BPO

OCTOBER 1, 2024

This blog will focus on the importance of database management in helping organizations become data-driven through its key components and various services that support data-driven innovation. Database Management Services and Support Organizations often require various database management services to maintain an optimal data environment.

Management 67

Management BPO Co-Sourcing Government 67

Premier BPO

JULY 12, 2024

3 Unfortunately, the healthcare industry hasn’t been able to leverage the full potential of these AI-powered tools that have the potential to enhance customer experience, bring cost savings, boost efficiency, and bring accessibility to healthcare services.

Healthcare 79

Healthcare Efficiency BPO Insurance 79

Premier BPO

SEPTEMBER 10, 2024

Premier BPO: Your Partner in Data-Driven Success Premier BPO is your strategic partner in helping you transition into a data-driven organization by offering comprehensive database development and management services critical to your success. Since 2003, Premier BPO has delivered exceptional client value through its  award-winning approach.

BPO 72

BPO Co-Sourcing Government Efficiency 72

Planergy Software

JANUARY 18, 2022

QuickBooks For Professional Services. That all changed in 2003 when Intuit introduced the first industry-specific editions of QuickBooks, which have grown in popularity and are now available in several editions, including the professional services version, which we’ll talk about in this article. Download Free Copy. Written by.

Service 52

Service E-Commerce Payroll Accounting 52

ScaleHub

FEBRUARY 23, 2022

DIGI-TEXX was founded in 2003 with 100% Foreign Direct Investment (FDI). Offerings now include business support, digital services, and digital transformation. BPO crowds, offered to our enterprise customers, boost the advantages our crowdsourcing solution provides with specialized capabilities. Who is DIGI-TEXX?

BPO 98

BPO Data Entry Business Process Outsourcing Regulations 98

Magellan Solutions

NOVEMBER 7, 2021

Evolution of virtual assistant services in the Philippines. The Philippines outsourcing industry has maintained its impressive 20% annual growth rate since 2003. Filipinos are no beginners when it comes to a virtual assistant answering service. Virtual assistant services in the Philippines is around ?177.35.

Service 52

Service Out-Tasking BPO Outsourcing 52

Premier BPO

OCTOBER 9, 2023

In the fast-paced world of customer service and contact centers, staying ahead of the curve is essential for success. Dedicate focused time to immerse yourself in the realm of contact centers and customer service, catapulting your contact center strategy towards excellence. Ready to take the first step towards outsourcing success?

BPO 52

BPO Co-Sourcing Outsourcing Customer Service 52

Premier BPO

APRIL 18, 2023

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. We enable high-touch service in Contact Center Solutions: Omnichannel Contact Center Support (Call, Email, Live Chat, Bots, SMS, etc.)

Co-Sourcing 40

Co-Sourcing Outsourcing BPO Sourcing 40

Premier BPO

AUGUST 16, 2024

The Modern Contact Center: A Complex Landscape Modern contact centers have evolved into strategic business functions that face pressures like increasing call volumes, persistent talent shortages, and the need to optimize service quality and cost efficiency.

Outsourcing 65

Outsourcing BPO Co-Sourcing Labor Costs 65

Premier BPO

JULY 12, 2024

3 Unfortunately, the healthcare industry hasn’t been able to leverage the full potential of these AI-powered tools that have the potential to enhance customer experience, bring cost savings, boost efficiency, and bring accessibility to healthcare services.

Healthcare 52

Healthcare Efficiency BPO Insurance 52

Premier BPO

SEPTEMBER 8, 2023

Power, The Future of the Contact Center with Mark Miller, Practice Leader, Customer Service Advisory J.D. Premier BPO has invested in security and compliance processes including obtaining PCI certification and has been serving clients since 2003. Director, Customer Experience Ascena Retail (Ann Taylor, LOFT & Lane Bryant).

Co-Sourcing 52

Co-Sourcing BPO Retail Advisory 52

Perficient Digital Transformation

NOVEMBER 22, 2022

The Act was revisited frequently in the 20 th Century and became the Servicemembers Civil Relief Act in December 2003. Active duty commissioned officers of the Public Health Service or the National Oceanic and Atmospheric Administration. These protections resurfaced in 1918 with the Soldiers’ and Sailors’ Civil Relief Act.

Insurance 64

Insurance Banking Administrative Finance 64

Premier BPO

SEPTEMBER 21, 2023

The widespread forum serves as a go-to consumer service & customer care platform in the U.S. The Symposium successfully united professionals from diverse sectors such as Healthcare, Financial Services, Insurance, Contact Centers, Customer Relations, and beyond, all focused on enhancing the customer experience.

BPO 52

BPO Co-Sourcing Collaborations Customer Service 52

Premier BPO

MAY 16, 2023

Companies are looking to improve customer service and still finding it hard to reach the right talent to scale. 300+ exhibitors showcased innovative services and products that have revolutionized the customer experience journey. The event also showcased the latest products and services from vendors to improve contact center operations.

Co-Sourcing 52

Co-Sourcing BPO Call Center Customer Support 52

Premier BPO

JUNE 28, 2024

Whether due to customer word choice variations, use of slang terminology, or various other complexities, most current chatbots cannot deliver the type of precise and relevant information to increase customer satisfaction and trust in the self-service tool. Customers feel overwhelmed or lost as the content often doesn’t match their query.

BPO 70

BPO Co-Sourcing Research Labor Costs 70

IBM Services

JANUARY 26, 2024

The 2003 blackout mentioned earlier wasn’t an isolated case; in some regions, vegetation causes up to half of the power outages, and in the US, this figure reaches as high as 92% , as reported by the Federal Energy Commission. Vegetation overgrowth affects many industries and requires proactive management.

Management 67

Management Efficiency Regulations Automation 67

Magellan Solutions

DECEMBER 11, 2023

” And so, Magellan Solutions was born in 2000, not just as a business venture but as a mission to revolutionize BPO services. Frederick saw a chance to offer top-notch services suited for SMEs. We started working with a company that specialized in voice recognition services. Why the emphasis on SMEs, you ask?

Call Center 52

Call Center BPO Offshoring Accounting 52

Anexa

JULY 26, 2022

Medicare Advantage companies (which lets seniors choose benefits through private insurance companies) have grown exponentially since the Medicare Modernization Act was passed in 2003 and have seen enrollment explode. Many have made the switch from a fee-for-service reimbursement model to a value-based care model, with impressive results.

Healthcare 52

Healthcare BPO Insurance Time Savings 52

Premier BPO

JULY 23, 2024

1 With 39% of services, decision-makers at North American and European companies expect to increase their use of nearshore labor. Traditional outsourcing strategies involved companies outsourcing customer service centers to partners located at distant locations to drive cost savings. 2 Why Nearshore?

Nearshoring 52

Nearshoring BPO Outsourcing Out-Tasking 52

Perficient Digital Transformation

OCTOBER 3, 2023

Bill has led marketing at Perficient since 2003, in a period of intense growth. Prior to Perficient, Hari served as chairman and chief executive at Insolexen, a business process integration services company that, in two years, grew from a startup to $13 million in annual sales. and financial services industry operations.

Sales 52

Sales Finance Accounting Engineering 52

Akorbi

MARCH 28, 2022

After the corporation began in 2003, businesses such as Southwest Airlines , Dallas Area Rapid Transit , and 3M joined the growing client base. . Our solutions include interpretation, translation, multilingual and technical staffing, business process outsourcing, and localization services.

Business Process Outsourcing 52

Business Process Outsourcing Retail Healthcare Government 52

Premier BPO

AUGUST 17, 2021

IT products and services exports to over 120+ countries – MOIT. The loyalty that is deeply embedded within the culture ensures their devotion to the organization for whom they provide their services. We are operating in over six vertical markets today and are going to expand to more areas of service.

Offshoring 81

Offshoring BPO Outsourcing Government 81

Premier BPO

OCTOBER 12, 2022

The prime focus for all businesses is to provide the best customer service possible. Customer loyalty is rooted in emotion, which is best achieved through humanizing the product or service. Understanding the consumer mindset will lead to improving performance, especially regarding speed and omnichannel service.

Co-Sourcing 52

Co-Sourcing BPO Call Center Outsourcing 52

Premier BPO

OCTOBER 28, 2022

Premier BPO has invested in security and compliance processes including obtaining PCI certification and has been serving clients since 2003. Integration of consumer devices with other systems and applications (tablet PCs). Also read: SOCAP recap part 2 Get a personalized quote SOCAP recap part 1.

Co-Sourcing 52

Co-Sourcing BPO Healthcare Call Center 52

Akorbi

FEBRUARY 2, 2022

Launched in 2003, Akorbi helps clients overcome language and cultural barriers. With annual revenues of $55 million, Akorbi offers multilingual interpretation, staffing, technology, and localization services in over 170 languages.

Jobbing 52

Jobbing Automation Service 52

Globalization Partners

APRIL 12, 2022

This tax legislation aimed to address how contractors were leaving employee roles and forming limited companies, also called Personal Service Companies (PSCs). Of the many changes proposed, “the taxation of entrepreneurs engaging in service contracts with one employer” gathered the most attention. Romania: notorious tax legislations.

Government 98

Government Services Contracting Administrative Research 98

IBM Services

NOVEMBER 2, 2023

When it comes to modern IT infrastructure, the role of Kubernetes —the open-source container orchestration platform that automates the deployment, management and scaling of containerized software applications (apps) and services—can’t be underestimated. ” The Borg name fit the Google project well.

Sourcing 106

Sourcing Engineering Software Automation 106