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Today, the Philippines is the go-to destination for outsourcing services provided offshore. The Philippines is becoming a more popular outsourcing destination for businesses. In fact, since 2004, the nation’s BPO market share has increased by three times, from 4% to 12.3%. There’s No Language Barrier.
They first delegated their technical support in India as early as 2004. Outsourcing to a call center not only helps them with software development and customer service but it assists them in becoming flexible in their operations, especially during product launches and updates where they experience a peak in inbound calls.
On the other hand, outsourcing allows businesses to run around the clock. With this arrangement, businesses can get more done faster and be more productive. Outsourcing is a more flexible option than hiring in-house staff, but it isn’t always the best choice for every business. . Magellan Solutions.
In the Philippines, the first contact center for businessprocessoutsourcing (BPO) was constructed in 1992. The Philippine government formed a special economic zone to boost outsourcing after spotting a good possibility and encouraging more foreign businesses to build their customer care centers in the nation.
Pure Moderation – 24/7/365 customer service outsourcing expert. Pure Moderation is a global businessprocessoutsourcing vendor with offices in Vietnam, Thailand, the Philippines, India, and the USA. Strategic Sales & Marketing . Out2Bound. EBQuickstart. MoreMeetings. Callbox 24/7 customer service.
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