2004 Business Process Outsourcing Shared Services 
Magellan Solutions
NOVEMBER 7, 2023
This is where outsourcing inbound calls and other administrative tasks to accommodate the spike in demand comes in. This setup works well for Microsoft, a leading vendor of computer systems and cloud services. They first delegated their technical support in India as early as 2004.
Magellan Solutions
MARCH 4, 2020
American Express (AMEX) has been practicing business process outsourcing in India. This company entrusts its customer service to some companies in India and the Philippines. While a shared-services center in Bangalore provides back-office services to Oracle subsidiaries. American Express (AMEX).
Magellan Solutions
FEBRUARY 24, 2022
As a small business, outsourcing is a good idea only for short-term projects. “Shared services” are also an option for people who don’t want to sign a long-term deal. Meanwhile, hiring in-house staff can be very costly for a business. Magellan Solutions.
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