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ESG and the RFP: How to Assess Your Outsourcer’s ESG Efforts

Blue Ocean

The first mainstream mention of ESG as a concept came from the United Nations in 2004 in their report titled “ Who Cares Wins.” With that said, how do you ensure your outsourced customer care partners or potential partners are holding themselves accountable to robust ESG standards? Let’s chat more about your outsourcing requirements.