Magellan Solutions

FEBRUARY 28, 2017

Say what you want about millennials – the smartphone-toting, selfie-taking generation born between 1982 and 2004 – but there’s no denying their power as consumers. With these findings in mind, how do you provide this market segment multichannel customer service ?

Call Center 61

Call Center Offshoring Retail Customer Service 61

Magellan Solutions

MARCH 4, 2020

It decided to offshore its back-office operations to India. This company entrusts its customer service to some companies in India and the Philippines. Companies who have worked with AMEX are Infosys Ltd and Tata Consultancy Services. Later on, it started outsourcing its IT and customer services too.

Outsourcing 64

Outsourcing Call Center E-Commerce BPO 64

NoonDalton

APRIL 5, 2023

Businesses in nations like the United States, United Kingdom, Canada, and Australia may undoubtedly save a lot of money by employing offshore workers in the Philippines as opposed to hiring full- or part-time workers domestically. The BPO industry in the nation now accounts for 10% of the global market, a threefold rise since 2004.

Outsourcing 52

Outsourcing Offshoring BPO Business Process Outsourcing 52

TMS

FEBRUARY 24, 2023

To understand what nearshoring is, first it’s necessary to understand what offshoring is. Offshoring is a common practice nowadays. Onshoring, offshoring, and nearshoring are all types of outsourcing. Nearshoring vs Offshoring Offshoring and nearshoring are very similar in many ways.

Nearshoring 52

Nearshoring Offshoring Outsourcing Labor Costs 52