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One of the primary advantages of offshore outsourcing is its cost-effectiveness compared to onshore or nearshore models. This stems from the lower labor costs prevalent in many offshore destinations. The global IT outsourcing market reached a substantial $92.5 However, this approach is not without its challenges. Absolutely.
Customer service outsourcing is a process wherein you are transferring the client support operation to a third-party company. This company can be near your business (nearshore) or outside the country you are operating (offshore). As mentioned, offshore and nearshore are two types of outsourcing.
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