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The COVID-19 pandemic has, as with so many aspects of business, challenged the conventional set-up of SharedServices, and forced SharedServices and Global Business Services (GBS) professionals to adapt and re-think how it is set up and operates, whilst also leveraging the many benefits from having such a model in place during a time of crisis.
In addition, it has been classified as the sixth-best destination for outsourcingservices and contact and call centers. In the last ten years, the IT sector has grown at an average annual rate of 11.2%, higher than the growth of the national GDP. in the period under consideration.
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