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A look into the BPO & nearshore industry in times of global financial concern 

Redial

A crisis in which they were lost $8 trillion in value between late 2007 and 2009. Unemployment climbed, peaking at 10 percent in October 2009. But also, through business outsourcing, a trend was executed, particularly between 2009 and 2010, as a strategy to cushion risks. Image by pikisuperstar on Freepik. You can contact us.

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Why Do You Need to Outsource Customer Service Solutions to a BPO with Low Attrition Rate?

Magellan Solutions

While pricing and services are important factors, you should also consider the attrition or turnover rate of the BPO company. Here’s the average attrition rate of the BPO industry in the past decade: Year. Average Attrition Rate for the BPO Industry. This will give you an idea how long an agent can work for your business.

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7 Tips for Working with Virtual Teams

NoonDalton

According to a 2009 study conducted by authors from BCG and WHU-Otto Beisheim School of Management on 80 international software teams, well-managed dispersed teams can beat those that share office space. Simplify the job as much as feasible, ideally by assigning duties to sub-groups of two or three team members. Customer Support.

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Canadian Companies That Outsource and Why They Keep on Outsourcing

Magellan Solutions

It was founded in 2009 by brothers Lyndon and Jamie Cormack , who named the company after a Canadian frontier village in Saskatchewan. They famously outsourced IT jobs to iGate Corporation, a US-based outsourcing company that mostly operates in India. Magellan Solutions is a BPO company based in the Philippines. Toronto Star.

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Philippines BPO Sector Eyes New Markets for Expansion

SourceFit

Manila, Philippines – The local Business Process Outsourcing (BPO) sector is pushing to enter new markets with the aim of reaching untapped customers in United States and potential clients in Asia and the United Kingdom. “Because of the growth in the Asia-Pacific region, there’s now a big demand (for BPO services).

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7 Tips for Working with Virtual Teams

NoonDalton

According to a 2009 study conducted by authors from BCG and WHU-Otto Beisheim School of Management on 80 international software teams, well-managed dispersed teams can beat those that share office space. Simplify the job as much as feasible, ideally by assigning duties to sub-groups of two or three team members. Customer Support.

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BPO Leaders More Confident Than Peers in Other Industries

SourceFit

MANILA, Philippines – Leaders in the business process outsourcing (BPO) industry tend to be more confident than their counterparts in other industries, according to a global study on leadership development. The post BPO Leaders More Confident Than Peers in Other Industries appeared first on. Full Story on INQUIRER.net.

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