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Importance of Customer Service

31 West

The best way to know if your buyers will purchase from you again in the future is by offering them what we term Customer Satisfaction. This gives your customers the opportunity to rate your product or service! When customers are made to feel special – they don’t forget. Reduces Customer Churn.

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7 Tips for Working with Virtual Teams

NoonDalton

According to a 2009 study conducted by authors from BCG and WHU-Otto Beisheim School of Management on 80 international software teams, well-managed dispersed teams can beat those that share office space. Simplify the job as much as feasible, ideally by assigning duties to sub-groups of two or three team members. Customer Support.

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10 IT Help Desk Best Practices

31 West

According to Gartner’s research, empowered and engaged staff were more willing and able to influence the customer experience. On top of that, since 2009, a portfolio of the “Best Companies to Work For” according to Fortune has beaten the S&P 500 by 84.2%. You can take some actions to position yourself for success.

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7 Tips for Working with Virtual Teams

NoonDalton

According to a 2009 study conducted by authors from BCG and WHU-Otto Beisheim School of Management on 80 international software teams, well-managed dispersed teams can beat those that share office space. Simplify the job as much as feasible, ideally by assigning duties to sub-groups of two or three team members. Customer Support.

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Why Do You Need to Outsource Customer Service Solutions to a BPO with Low Attrition Rate?

Magellan Solutions

Here’s the attrition rate of an employee according to their job position: Entry-level – 27%. With this knowledge and expertise in your company, customer service employees will become brand ambassadors for your company. . Have a Better Relationship with Customers. Average Attrition Rate for the BPO Industry.