This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
The best way to know if your buyers will purchase from you again in the future is by offering them what we term Customer Satisfaction. This gives your customers the opportunity to rate your product or service! When customers are made to feel special – they don’t forget. Reduces Customer Churn.
According to a 2009 study conducted by authors from BCG and WHU-Otto Beisheim School of Management on 80 international software teams, well-managed dispersed teams can beat those that share office space. Simplify the job as much as feasible, ideally by assigning duties to sub-groups of two or three team members. CustomerSupport.
According to Gartner’s research, empowered and engaged staff were more willing and able to influence the customer experience. On top of that, since 2009, a portfolio of the “Best Companies to Work For” according to Fortune has beaten the S&P 500 by 84.2%. You can take some actions to position yourself for success.
According to a 2009 study conducted by authors from BCG and WHU-Otto Beisheim School of Management on 80 international software teams, well-managed dispersed teams can beat those that share office space. Simplify the job as much as feasible, ideally by assigning duties to sub-groups of two or three team members. CustomerSupport.
Here’s the attrition rate of an employee according to their job position: Entry-level – 27%. With this knowledge and expertise in your company, customer service employees will become brand ambassadors for your company. . Have a Better Relationship with Customers. Average Attrition Rate for the BPO Industry.
We organize all of the trending information in your field so you don't have to. Join 19,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content