Why Do You Need to Outsource Customer Service Solutions to a BPO with Low Attrition Rate?
Magellan Solutions
JUNE 15, 2021
The rate slowly went down until in 2014 when most BPO companies lay off most of their employees due to automation. Your third-party outsourcing provider should provide a fast promotion to agents that provide a great performance for your company. This will give you an idea how long an agent can work for your business.
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