Magellan Solutions

JUNE 15, 2021

While pricing and services are important factors, you should also consider the attrition or turnover rate of the BPO company. This will give you an idea how long an agent can work for your business. Here’s the average attrition rate of the BPO industry in the past decade: Year. Average Attrition Rate for the BPO Industry.

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Customer Service BPO Outsourcing Call Center 52

Magellan Solutions

MAY 11, 2021

The trend of rate is getting lower from 2010 until it rose again during the COVID-19 situation. The BPO company can assist you in your human resource task. Besides that, you can reduce the risk of any errors as some BPO companies are fully automated when it comes to processing documents. Long Process Time. Data Security.

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Outsourcing BPO Call Center Banking 52

Magellan Solutions

MAY 2, 2024

The global BPO market is projected to reach $525 billion by 2030 , growing at over 9% annually. In 2010, Microsoft signed a 3-year contract with the Indian IT company Infosys. This agreement involved offshoring Microsoft’s technical support, database management, and software development to Infosys.

Offshoring 52

Offshoring Outsourcing Call Center Right-Sizing 52

Magellan Solutions

JULY 5, 2021

As a result, it might be hard for any start-up business owner to look for the right BPO company for their operation. . After all, low pricing is the main reason why business owners choose to outsource their function to an offshore BPO company. Not just a BPO company that can supply them with people who they can manage.

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Call Center BPO Outsourcing Customer Service 40