Magellan Solutions

FEBRUARY 2, 2022

When businesses discuss outsourcing initiatives, it always comes down to markets specializing in BPO services like the Philippines. The Philippines has always been in a tight race with India as the best BPO services provider in the world. 2000 : The BPO industry contributed 0.075% to the country’s GDP. billion by 2022.

Call Center 75

Call Center BPO Government Outsourcing 75

Magellan Solutions

MAY 3, 2022

Because of the high unit cost of its internal call centers, Entergy decided to outsource its customer care operations to an American BPO company. Through this initiative, Entergy was able to reduce telco costs, minimize repeat callers, implement different customer care programs, and provide 24/7 service coverage.

Call Center 81

Call Center Outsourcing Offshoring Banking 81

Magellan Solutions

MARCH 4, 2020

It is because its BPO is the fastest-growing segment of the IT industry. One of them is the low labor cost. The purpose of outsourcing was the movement of work to cheaper labor in Indian markets. Microsoft signed a three-year outsourcing deal with Infosys Technologies in 2010. American Express .

Outsourcing 64

Outsourcing Call Center E-Commerce BPO 64

Magellan Solutions

MAY 6, 2020

Because of the high unit cost of its internal call centers, Entergy decided to outsource its customer care operations to an American BPO company. Through this initiative, Entergy was able to reduce telco costs, minimize repeat callers, implement different customer care programs, and provide 24/7 service coverage.

Call Center 52

Call Center Outsourcing Offshoring Banking 52