Magellan Solutions

MAY 2, 2024

As the global economy becomes increasingly interconnected, the appeal of outsourcing offshore has soared. The global BPO market is projected to reach $525 billion by 2030 , growing at over 9% annually. Companies increasingly turn to offshore providers for talent, expertise, and cost-efficiency.

Offshoring 52

Offshoring Outsourcing Call Center Right-Sizing 52

Magellan Solutions

AUGUST 2, 2021

An introduction to value propositions by BPO companies in Metro Manila. BPO Philippines serves with the promise of efficiency, flexibility, and improved productivity, just to name a few. This is also supported by the fact that the number of BPO offices keep growing. . Philippines. Costa Rica.

BPO 52

BPO Outsourcing Call Center Healthcare 52

Magellan Solutions

JUNE 15, 2021

While pricing and services are important factors, you should also consider the attrition or turnover rate of the BPO company. Here’s the average attrition rate of the BPO industry in the past decade: Year. Average Attrition Rate for the BPO Industry. This will give you an idea how long an agent can work for your business.

Customer Service 52

Customer Service BPO Outsourcing Call Center 52

Magellan Solutions

APRIL 16, 2020

Since 2010, Transurban has been using contact center services from the Philippines for its toll networks in Sydney and Melbourne. This move sent around 150 jobs offshore. With its proximity and inexpensive flight ticket, clients can easily visit their offshore team. . This is to ensure continuous customer service improvement.

Outsourcing 72

Outsourcing Banking Human Resources Offshoring 72

Magellan Solutions

MAY 3, 2022

As part of its cost-cutting measures, the company moved most of its call center operations to alternative offshore locations such as the Philippines, India, and Mexico. . Outsourcing is so effective that even the Big Four banking institutions in the United States have moved some of its operations offshore. Bank of America. Capital One.

Call Center 81

Call Center Outsourcing Offshoring Banking 81

SourceFit

MARCH 3, 2013

Manila, the Philippines’ capital, is the third leading business process outsourcing (BPO) destination in the world, according to Tholons Inc. 4 in the 2012 and 2010 Tholons surveys. . The ranking is a notch higher than last year’s and 2010’s ranking for the city. Manila was at no. Reference: – [link].

BPO 40

BPO Advisory Business Process Outsourcing Offshoring 40

SourceFit

MAY 1, 2012

The National Economic and Development Authority (NEDA) is projecting growth of at least 15% annually for the Philippines’ Business Process Outsourcing (BPO) sector. . Majuca added that the BPAP based its assumptions on a projected doubling of growth from 2010 to 2016 in the global market. Reference: – [link].

BPO 40

BPO Offshoring Business Process Outsourcing Outsourcing 40