Capgemini

AUGUST 23, 2021

In 2011, Forrester released a report entitled Augment DevOps With No-Ops and noted that “DevOps is good, but cloud computing will usher in No-Ops.” I define “touchless IT operations” as the automation of infrastructure and application management. Not everything can be automated or resolved without human intervention – but a lot can.

Automation 52

Automation Engineering Marketing Analytics 52

SourceFit

SEPTEMBER 22, 2014

This is two spots up from the 2011 Index where the Philippines placed at number 9 out of 50 countries. in 2011 to 5.75 started with companies establishing back office units in developing countries, followed by contracting providers to deliver non-core functions in the mid-2000s, and automating high-volume processes in the mid-2010s.

Service 40

Service Call Center Business Process Outsourcing BPO 40

Zinnov

SEPTEMBER 5, 2022

by Nischay Mittal, Partner & Global Head – Automation/AI, Zinnov; Prankur Sharma, Principal, Zinnov; Anmay Shahlot, Project Lead, Zinnov. In the last 18 months, we have seen that Process Intelligence has emerged as the hottest Automation capability to invest in. Process Intelligence is finally getting the attention it deserves.

Automation 59

Automation Banking Supply Chain Management Right-Sizing 59

Magellan Solutions

MAY 3, 2022

Back in 2011, Vodafone had moved two of its call center operations to Egypt and India. Wells Fargo, the fourth-largest bank in the world, already had its operations in the Philippines since 2011. Currently, Vodafone already has some of its support calls redirected to two call centers in the Philippines and one in India. Capital One.

Call Center 81

Call Center Outsourcing Offshoring Banking 81

Planergy Software

SEPTEMBER 17, 2021

Emerging technologies such as artificial intelligence, the Internet of Things (IoT), Robot Process Automation (RPA), and Cloud Computing are all available to be leveraged by companies undertaking digital business transformation. General Electric is a prime example.

Robotics Process Automation 97

Robotics Process Automation E-Commerce Accounting Analytics 97

Balbelforce

MARCH 16, 2023

‘Software is eating the world’, wrote Mark Andreessen in the Wall Street journal in 2011. Instead of screws and bits of wood, the citizen developer has pre-built modules of software functionality (like API connectors, speech synthesis engines, automations that update databases, and more). In this article: What is a citizen developer?

Call Center 52

Call Center Automation Software Customer Service 52

Zinnov

SEPTEMBER 5, 2022

by Nischay Mittal, Partner & Global Head – Automation/AI, Zinnov; Prankur Sharma, Principal, Zinnov; Anmay Shahlot, Project Lead, Zinnov. In the last 18 months, we have seen that Process Intelligence has emerged as the hottest Automation capability to invest in. Process Intelligence is finally getting the attention it deserves.

Automation 52

Automation Banking Supply Chain Management Right-Sizing 52

Magellan Solutions

DECEMBER 5, 2019

In the year 2011, the company has more than 1 thousand representatives from sixty different countries that handle more than 10 thousand calls every week. With the looming threat of automation, many BPO companies have begun to transition into high-level tasks. European Companies Outsourcing To Philippines.

Outsourcing 59

Outsourcing Call Center BPO Offshoring 59

IBM Services

OCTOBER 12, 2023

For example, Apple made Siri a feature of its iOS in 2011. As a result, deep learning has enabled task automation, content generation, predictive maintenance and other capabilities across industries. This early version of Siri was trained to understand a set of highly specific statements and requests.

Research 72

Research Healthcare Engineering Collaborations 72

Balbelforce

SEPTEMBER 5, 2023

recorded in a 2011 study). The CRM-CX Dynamic Duo Investing in CX tech (think advanced telephony, automation, VoiceBot, in-app call context for agents) establishes a virtuous cycle – your CX is better, customers have a great experience, repeat purchase, have a great experience. Automated Workflows.

Call Center 52

Call Center Automation Customer Service Out-Tasking 52

Capgemini

OCTOBER 16, 2023

khachia@capgemini.com or vanessa.tullio@capgemini.com To learn more about the increasing importance and growing relevance of EI in the age of automation and AI, read Capgemini’s report entitled: “ Emotional Intelligence – the essential skillset for the age of AI.” Connect with us Thank You! We have received your form submission.

Jobbing 52

Jobbing Management Sales Research 52

Capgemini

MAY 13, 2022

It may have been Toyota president Akio Toyoda who first used the analogy, back in 2011. Smartphone on wheels” – an analogy that the industry keeps coming back to 2011 Toyota Motor Corp. The rise of automated and autonomous driving brings a lot of opportunities for smartphone-like user interaction.

Manufacturing 52

Manufacturing Software Accounting Marketing 52

Mercans

NOVEMBER 7, 2021

In a 2011 study by the Michigan-based information and privacy management-focused Poneman Institute, the cost of non-compliance was estimated to be three-times more than compliance. And in the six years following the study, non-compliance costs continued to increase by 50%.

Regulations 69

Regulations Government Manufacturing Pharmaceuticals 69

Magellan Solutions

MAY 6, 2020

Back in 2011, Vodafone had moved two of its call center operations to Egypt and India. Wells Fargo, the fourth-largest bank in the world, already had its operations in the Philippines since 2011. Currently, Vodafone already has some of its support calls redirected to two call centers in the Philippines and one in India. Capital One.

Call Center 52

Call Center Outsourcing Offshoring Banking 52

Invedus

FEBRUARY 24, 2023

In 2011, a company named Jet brains first introduced it in the market, and the first official release was in 2016. Knowledge of software testing principles and practices, including unit testing, integration testing, and automated testing. What is Kotlin? Kotlin is an open-source, cross-platform, statically typed programming language.

Jobbing 52

Jobbing Outsourcing Collaborations Sourcing 52

Magellan Solutions

JUNE 15, 2021

The rate slowly went down until in 2014 when most BPO companies lay off most of their employees due to automation. This will give you an idea how long an agent can work for your business. Here’s the average attrition rate of the BPO industry in the past decade: Year. Average Attrition Rate for the BPO Industry.

Customer Service 52

Customer Service BPO Outsourcing Call Center 52

Planergy Software

DECEMBER 22, 2022

In 2011, IBM launched an internal carbon pricing program that used ESG data to set prices for carbon emissions. We’ve helped save billions of dollars for our clients through better spend management, process automation in purchasing and finance, and reducing financial risks. What’s your goal today?

Analytics 52

Analytics Government Right-Sizing Accounting 52

Planergy Software

AUGUST 30, 2022

In 2011, the authors of the Ten Types of Innovation: The Discipline of Building Breakthroughs book found that top innovators, or companies with repeated successful launching, were using twice as many types of innovation as the “average” innovator companies. Want Powerful Business Innovations? What’s your goal today?

Retail 52

Retail Finance Service Innovation Flexibility 52

TMS

FEBRUARY 24, 2023

The promise it made to its customers was that it would automate all their bookkeeping needs. It received funding from Y Combinator in 2011 to get started. These had been launched in 2011 and 2015 respectively. ScaleFactor ScaleFactor was an accounting and finance software platform. This sounds like a plausible explanation.

Marketing 52

Marketing Research E-Commerce Design 52

Magellan Solutions

JULY 19, 2021

You can consider automating your lead generation program. Much was made of Google’s 2011 Search Ads Pause study. Each telephone number generated can be traced back to a keyword search term or advertisement that generated the phone call. If you are an advertiser, maximize your sales coming from pay-per-sale generated leads.

Sales 40

Sales Retail Outsourcing Marketing 40

TMS

FEBRUARY 28, 2023

Comtravo Comtravo’s main beneficiaries are traveling business people who don’t have enough time to manually make the necessary bookings for every trip, thus making way for the niche market of an automated service. Comtravo uses AI and machine searching to make the whole process easier and by 2016 had automated 80% of the service.

Banking 52

Banking E-Commerce Co-Sourcing Insurance 52

TMS

JUNE 18, 2021

Since 2001 Mailchimp has been handling email marketing automation successfully. Jessica Alba founded The Honest Company in 2011. Its founder, Kevin Systrom, built the entire thing during his free time. Instagram is now a household name rivaling any social media platform. Make Your Brand Known. This wasn’t achieved overnight.

Co-Sourcing 52

Co-Sourcing Software Right-Sizing Design 52

Vilmate

FEBRUARY 29, 2024

Since 2011, artificial intelligence has become accessible to the public. Should we automate away all the jobs, including the fulfilling ones? Just so I’m not guilty of a relative-time ambiguity, let me be more specific: I’ll be surprised if this event occurs before 2005 or after 2030.)” Indeed, he’s likely to be correct.

Out-Tasking 52

Out-Tasking Research Healthcare Risk Management 52

Magellan Solutions

DECEMBER 10, 2019

It also helps make agents more productive through its automation and game mechanics. They had over 1,000 representatives , handling over 10,000 calls a week, from 60 countries back in 2011. . FreshDesk – Some companies around the world prefer to use this as they can provide multi-channel support and streamline processes.

Customer Service 98

Customer Service Outsourcing Service Call Center 98

IBM Services

NOVEMBER 6, 2023

Macro viruses: Macros are command series typically built into larger applications to quickly automate simple tasks. In 2011, its source code and instruction manual leaked, providing valuable data for both cybersecurity professionals, as well as other hackers.

Software 112

Software Cybersecurity Government Out-Tasking 112

Capgemini

FEBRUARY 27, 2025

In 2011, venture capitalist Marc Andreessen famously wrote that software is eating the world. For example, AI and machine learning technologies allow personalized recommendations, predictive analytics, and automation across a growing range of sectors, from finance and healthcare to marketing and entertainment.

Engineering 52

Engineering Software Analytics Marketing 52

Capgemini

OCTOBER 22, 2024

By automating tasks that were once manual, these technologies are changing how we interact with digital platforms and make business decisions. The possibility of automated reporting to health agencies could lead to better patient safety protocols in the future. 2011) ‘Was wissen wir über Information.’ We will get back to you.

Healthcare 52

Healthcare Pharmaceuticals Research Out-Tasking 52