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Back in 2011, Vodafone had moved two of its call center operations to Egypt and India. It also outsourced its debt collections to a service provider. The Japanese multinational conglomerate holding company SoftBank had also engaged in outsourcing its customer service and telemarketing sales operations. Wells Fargo & Co.
It is because its BPO is the fastest-growing segment of the IT industry. The deal included services such as IT help desk, desk-side services, and application support. Microsoft is still in tight partnership with the Indian BPO industry. However, India’s communication problems have long been inflicting its BPO industry.
Back in 2011, Vodafone had moved two of its call center operations to Egypt and India. It also outsourced its debt collections to a service provider. The Japanese multinational conglomerate holding company SoftBank had also engaged in outsourcing its customer service and telemarketing sales operations. Wells Fargo & Co.
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