Remove 2011 Remove Labor Costs Remove Shared Services
article thumbnail

List of Companies That Outsource Call Centers

Magellan Solutions

Back in 2011, Vodafone had moved two of its call center operations to Egypt and India. It also outsourced its debt collections to a service provider. The Japanese multinational conglomerate holding company SoftBank had also engaged in outsourcing its customer service and telemarketing sales operations. Wells Fargo & Co.

article thumbnail

Companies That Outsource Call Center Operations

Magellan Solutions

Back in 2011, Vodafone had moved two of its call center operations to Egypt and India. It also outsourced its debt collections to a service provider. The Japanese multinational conglomerate holding company SoftBank had also engaged in outsourcing its customer service and telemarketing sales operations. Wells Fargo & Co.

article thumbnail

10 Big Companies That Outsource to India and Their Struggles

Magellan Solutions

One of them is the low labor cost. The purpose of outsourcing was the movement of work to cheaper labor in Indian markets. While a shared-services center in Bangalore provides back-office services to Oracle subsidiaries. However, the company decided to withdraw its retail business in 2011.