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For businesses in Australia, Europe, and the UK, Vietnam's offshore model offers several advantages: Time Zone Compatibility: Vietnam's time zone (GMT+7) allows for significant overlap with Australian business hours and partial overlap with European time zones, facilitating real-time communication.
Put simply, the magnitude of the change determines its intricacy (Kruse, 2004, 2020; Kotter, 2012). Change Requires Psychological Safety Culture transformation is a gradual process, which poses challenges in the face of rapidly evolving market landscapes (Kotter, 1995, 2012).
Three years ago, the Philippines became the world’s largest provider of offshore voice services. Since taking helm in 2012, [Mr.] This is around 15 % of the total employment in the country. . “[The] Philippines accounts for 15 percent of the global BPO market.
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