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Businesses prefer call center outsourcing Philippines because of the Filipino neutral accent. In 2014, 70% of India’s voice-based services transferred in the Philippines. Sectors that mostly outsource include: Banking, Financial Services, and Insurance (BFSI). Even dubbed as the World’s Call Center Capital.
The major consumers of outsourced analytic services are the banking, financial services and insurance (BFSI) sector, accounting for about 33 percent of market revenue in 2014, followed by the healthcare industry. Much of the demand for outsourced analytics comes from North America and Western Europe.
The Philippine economy is considered to be “fairly resilient,” supported by strong domestic consumption that is driven by a robust businessprocessoutsourcing ( BPO ) industry , remittances from Filipinos working abroad, election spending and a growing middle class. percent posted in 2014.
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