Go4Customer
SEPTEMBER 24, 2021
The emergence of new technologies and channels has given rise to a comprehensive opportunity for call center operators. No wonder BPOs across the globe are always on the lookout for brand new methods to devise a better customer experience strategy. Here is a quick look at the five most critical tech-trends which appeared in the scene.
Magellan Solutions
SEPTEMBER 6, 2015
The Philippines continues to be the call center capital of the world and is still the choice destination for customer relations management. A call center, for example, can get different partners from different locations as it will allow them to afford seats better.
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Magellan Solutions
FEBRUARY 3, 2021
Best Call Center Companies across the country. Some points to consider when outsourcing your call center support services: Building a better brand image. As a call center support provider, we are an extension of your business. We have a team of trained call center support. MAGELLAN SOLUTIONS.
SourceFit
APRIL 13, 2015
billion in revenues in 2014 or a growth of 18.7 While contact center services still accounted for the biggest revenue share, healthcare information management was the faster-growing segment in 2014. million people at the end of 2014, of which 630,000 workers were in the contact center segment. . Significant Year.
Magellan Solutions
NOVEMBER 5, 2015
Date Published: July 2014. a Philippine-based provider of contact center, back office and data processing services for small and medium enterprises and large organizations from around the world, has been awarded the International Organization for Standardization certification for Information Security Management (ISO/IEC 27001:2005).
SourceFit
JUNE 3, 2014
5, 033 Call Center Agents . Among the 70,000 jobs listed by the department, 5,033 positions came from BPOs with call center agents as the top position offered. . Aside from call center agents, there are also numerous vacancies for sales clerks, service crew, and manufacturing/production workers.
SourceFit
JULY 29, 2013
Following a 2012 performance that exceeded expectations, the call center industry in the Philippines has revised its targets to $15 billion in revenues and 876,000 employment opportunities by 2016, according to a report from the Contact Center Association of the Philippines (CCAP). . billion in 2012, clearly breaching the $8.4
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