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Why Do You Need to Outsource Customer Service Solutions to a BPO with Low Attrition Rate?

Magellan Solutions

The rate slowly went down until in 2014 when most BPO companies lay off most of their employees due to automation. More Efficient and Productive Agents. As a result, it may affect the efficiency of your business. Here’s the average attrition rate of the BPO industry in the past decade: Year. Better Career Growth.