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Insourcing: Making Inroads Into Capability Building

Zinnov

According to the study, 67% of the companies chose insourcing to have better control over process, quality, and IP, closely followed by improved customer experience at 60% and reducing operating cost at 63%. We started insourcing our technology talent – from being 85% outsourced in 2014 to 90% insourced in 2019.