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The concept of corporate SharedServices (SS) has been around a long time, with the private sector credited with starting this concept in the late 1980’s, and the public sector about a decade later. to be leveraged across an entire organization, resulting in lower costs with agreed-upon customer-service levels.
The KPMG report showed that 72 percent of large businesses plan to spend more on outsourcing, and 61 percent plan to increase their use of IT and business processes sharedservices in the next two years, mostly offshore. . The report titled “The State of Services & Outsourcing in 2014: Things Will Never be the Same”?
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