Magellan Solutions

JUNE 15, 2021

While pricing and services are important factors, you should also consider the attrition or turnover rate of the BPO company. This will give you an idea how long an agent can work for your business. Here’s the average attrition rate of the BPO industry in the past decade: Year. Average Attrition Rate for the BPO Industry.

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Customer Service BPO Outsourcing Call Center 52

Magellan Solutions

MAY 2, 2024

The global BPO market is projected to reach $525 billion by 2030 , growing at over 9% annually. Through its offshoring efforts, the company generated US$108 billion in revenue by 2015. Magellan Solutions - Call Center | BPO | KPO | Outsourcing Microsoft was the first software company to reach US$1 billion in revenue.

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Offshoring Outsourcing Call Center Right-Sizing 52

Magellan Solutions

FEBRUARY 26, 2022

While anyone can hire outsource services, it’s a challenge to find a reliable and proven BPO company as everyone claims to be ‘the best’ or ‘the top’. . This transforms the landscape into a highly competitive business. . Competitiveness Level: The BPO sector in India faced serious challenges due to the pandemic. literacy rate.

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Outsourcing BPO Government Global Outsourcing 40

Magellan Solutions

FEBRUARY 16, 2018

A 2015 Business Development Bank of Canada research paper entitled, “SMEs and Growth: Challenges and Winning Strategies” also found out from their survey findings that 64 percent consider rising operating costs as a major challenge facing SMEs’ growth. Poor economies of scale.

Outsourcing 53

Outsourcing Data Entry Payroll Human Resources 53