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GlobalBusinessServices (GBS). GBS is an operating model defined slightly differently depending on which company or consultant you speak with, but they will all agree on the need for these five elements: 1) Multi-Functional – spans multiple functions, businesses, and locations across a common service delivery framework.
The business goals typically center on reduced costs, improved customer experience, revenue/margin growth and regulatory compliance. Processes most suitable for RPA tend to reside in shared services or its more progressive partner GlobalBusinessServices, and other back office areas of companies.
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