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AI-Powered Customer Service: Friend or Foe? Why Digital CX is Failing (and How to Fix It)

Premier BPO

A recent Forrester report reveals a concerning trend regarding the Customer Experience (CX) quality for US brands, falling for the third year and sitting at its lowest point since the inception of the CX index in 2016. Don’t settle for average – experience the difference Premier BPO can make through the AI-led transformation to your CX.

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AI-Powered Healthcare: Boosting Patient Experience and Efficiency

Premier BPO

1 Even though a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016, the health sector has traditionally been behind the curve when it comes to prioritizing CX or in case of healthcare the Patient Experience.

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Open Access BPO Renews Charity Support, Sends Employee to NYC Marathon

OpenAccess BPO

Among the marathoners is Open Access BPO employee Alessio Urbani who represented the multilingual call center in the prestigious race. Since 2016, Open Access BPO has been a major sponsor of Ryan’s Run, a charity campaign […].

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The Philippine BPO Industry: Progress Projections for 2016

Magellan Solutions

With the Philippines surpassing India as the top offshore destination for voice services, the country’s business process outsourcing (BPO) industry is expected to sustain its momentum for the following years. million new jobs this 2016; it currently employs over one million workers. Moreover, the industry is set to create over 1.5

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Magellan Solutions joins CeBIT Australia 2016

Magellan Solutions

IBPAP delegation to CeBIT Australia 2016. Magellan Solutions was part of the IBPAP (Information Technology and Business Process Association of the Philippines) delegation to CeBIT Australia 2016 in May 2-4 2016 at Sydney Olympic Park. The post Magellan Solutions joins CeBIT Australia 2016 appeared first on Magellan Solutions.

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Magellan Solutions’ employees join Voice War 2016

Magellan Solutions

Magellan Solutions’ Jeric Rongap, Rollie Luchavez, and Jose Muñoz are competing in Voice War 2016 – a nationwide singing competition for BPO/Call Center employees. To vote for Jeric Rongap; Rollie Luchavez; and Jose Muñoz, go to Voice War 2016 voting page. The voting period ends on May 1, 2016. View full mechanics here.

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Forrester Report: Customer Experience Plummets to All-Time Low Is Your Business at Risk?

Premier BPO

Customer Experience (CX) quality is in freefall in the US; a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016. appeared first on Premier BPO. References 1.

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