2016 BPO Co-Sourcing 
Premier BPO
JUNE 28, 2024
A recent Forrester report reveals a concerning trend regarding the Customer Experience (CX) quality for US brands, falling for the third year and sitting at its lowest point since the inception of the CX index in 2016. Don’t settle for average – experience the difference Premier BPO can make through the AI-led transformation to your CX.
Premier BPO
JULY 12, 2024
1 Even though a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016, the health sector has traditionally been behind the curve when it comes to prioritizing CX or in case of healthcare the Patient Experience.
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Premier BPO
JUNE 25, 2024
Customer Experience (CX) quality is in freefall in the US; a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016. appeared first on Premier BPO. References 1.
Premier BPO
JULY 12, 2024
1 Even though a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016, the health sector has traditionally been behind the curve when it comes to prioritizing CX or in case of healthcare the Patient Experience.
Magellan Solutions
AUGUST 31, 2022
Here are reasons why companies outsource some of their tasks to business process outsourcing ( BPO ) companies. . Source: Magellan Solutions. Morgan Chase & Co. In order to modernize its website and mobile apps, Hertz recruited Accenture in 2016. WHY DO COMPANIES OUTSOURCE THEIR BUSINESS? 1) IBM & THE TEXAS STATE.
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