Premier BPO

JUNE 25, 2024

Customer Experience (CX) quality is in freefall in the US; a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016.

BPO 52

BPO Co-Sourcing Labor Costs Research 52

Premier BPO

JUNE 28, 2024

A recent Forrester report reveals a concerning trend regarding the Customer Experience (CX) quality for US brands, falling for the third year and sitting at its lowest point since the inception of the CX index in 2016.

Customer Service 80

Customer Service BPO Co-Sourcing Service 80

Premier BPO

JULY 12, 2024

1 Even though a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016, the health sector has traditionally been behind the curve when it comes to prioritizing CX or in case of healthcare the Patient Experience.

Healthcare 79

Healthcare Efficiency BPO Insurance 79

Premier BPO

JULY 12, 2024

1 Even though a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016, the health sector has traditionally been behind the curve when it comes to prioritizing CX or in case of healthcare the Patient Experience.

Healthcare 52

Healthcare Efficiency BPO Insurance 52

Groove Technology

AUGUST 10, 2022

Co-employment services are provided by PEO in partnership with existing small and medium-sized businesses. Groove Technology, the only Vietnam PEO with an in-house recruitment team, will source, hire, and onboard your Vietnamese personnel. Labor costs are low. Employment contracts. Candidate hiring and background checks.

IT Outsourcing 130

IT Outsourcing Outsourcing Payroll Administrative 130