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AI-Powered Healthcare: Boosting Patient Experience and Efficiency

Premier BPO

1 Even though a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016, the health sector has traditionally been behind the curve when it comes to prioritizing CX or in case of healthcare the Patient Experience.

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AI-Powered Healthcare: Boosting Patient Experience and Efficiency

Premier BPO

1 Even though a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016, the health sector has traditionally been behind the curve when it comes to prioritizing CX or in case of healthcare the Patient Experience.

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AI-Powered Customer Service: Friend or Foe? Why Digital CX is Failing (and How to Fix It)

Premier BPO

A recent Forrester report reveals a concerning trend regarding the Customer Experience (CX) quality for US brands, falling for the third year and sitting at its lowest point since the inception of the CX index in 2016. 2 Unfortunately, results so far have failed to validate this belief.

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Greening the Games: Sustainability at the Paris Olympics 2024 | Blog

Everest Group

The 2000 Sydney Olympics emphasized energy efficiency and recycling, while the 2012 London Olympics excelled in water conservation, sourcing 40% of its water from recycled rainwater. This not only reduces waste but also enhances the efficiency of operations across venues.

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Forrester Report: Customer Experience Plummets to All-Time Low Is Your Business at Risk?

Premier BPO

Customer Experience (CX) quality is in freefall in the US; a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016.

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Offshore Software Development Services

Groove Technology

Born in 2016, with the desire to help connect customers with highly skilled technical talents, Groove Technology exists to help businesses cope with challenges and embrace opportunities with a scalable, adaptable systems approach. Nearly 50% of these businesses are tightly concentrated in Western European and American cities.

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How The MSP Market Is Booming ?

31 West

Managed services help businesses improve their operational efficiency while reducing functioning costs. As per a research study, the cloud-based IT services market exceeded $23 billion in 2016 and reached $80 billion by 2020. An efficient IT infrastructure is considered a baseline for a company to stay connected in the industry.

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