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The business goals typically center on reduced costs, improved customer experience, revenue/margin growth and regulatory compliance. Processes most suitable for RPA tend to reside in shared services or its more progressive partner GlobalBusinessServices, and other back office areas of companies.
The core system in Bosch’s GlobalBusinessServices unit includes seamless integration of advanced automation, including machine learning, chatbot, AI, RPA, and more. Since its launch in 2016, the system has increased company efficiency in large and small ways.
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