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The business goals typically center on reduced costs, improved customer experience, revenue/margin growth and regulatory compliance. Processes most suitable for RPA tend to reside in sharedservices or its more progressive partner GlobalBusinessServices, and other back office areas of companies.
The core system in Bosch’s GlobalBusinessServices unit includes seamless integration of advanced automation, including machine learning, chatbot, AI, RPA, and more. Citibank – Winner, Account-to-Report – Finance and Risk SharedServices Digital Transformation Journey.
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