Magellan Solutions

MAY 3, 2022

In 2016, some onshore call center workers at Verizon engaged in a seven-week strike in the Philippines. Capital One, an American bank holding company, points to automation as the reason why they are outsourcing call center jobs to offshore locations. . American Express. Enel Energia. Dominion Energy.

Call Center 81

Call Center Outsourcing Offshoring Banking 81

Magellan Solutions

MAY 6, 2020

In 2016, some onshore call center workers at Verizon engaged in a seven-week strike in the Philippines. Capital One, an American bank holding company, points to automation as the reason why they are outsourcing call center jobs to offshore locations. . American Express. Enel Energia. Dominion Energy.

Call Center 52

Call Center Outsourcing Offshoring Banking 52

Magellan Solutions

OCTOBER 8, 2018

With the rise of the internet, technologies, and gadgets included, the government saw the need to create new laws and regulations to protect the people from the negative impact of the internet. In 2016, the industry has reached $25 billion in revenue, accounting to more than 15 percent of the overall global outsourcing industry.

Outsourcing 40

Outsourcing E-Commerce Regulations BPO 40