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The Philippine Call Center Industry: A Brief History

Magellan Solutions

Last April 2016, Department of Science and Technology – Information and Communications Technology Office (DOST-ICTO) and the Information Technology and Business Process Association of the Philippines (IBPAP) named the following as Next Wave Cities: Baguio City. Dagupan City. Dasmariñas City. Dumaguete City. Malolos City. Taytay City.

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From Accounting to IT: 5 Ways Offshore BPO Transforms Your Business

Offshore India Data Entry

This is especially true with offshore BPO services located in regions with lower labor and infrastructure costs. According to Deloitte’s 2016 Global Outsourcing Survey, 70% of respondents reported cost reduction as a key outsourcing objective.

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Everything You Need to Know About the Philippine Call Center Industry

Magellan Solutions

However, India started losing ground to the Philippines when fraudulent activities of Indian call centers were exposed in 2016. 2016 : The industry is expected to generate 1.3 Meanwhile, the following cities have shown high potential in terms of talent, infrastructure, cost, and business environment. billion in revenue.